My first impression is that the bus company is professional. I went from Hue to Hanoi. The bus cabin is clean, the blankets are fragrant, and the toilet is also clean. The bus runs smoothly, and every time it stops at a station, they spray the cabins to reduce the smell. There is a place to charge your phone and headphones. However, when the bus reached Ninh Binh, the bus staff asked me to move to the lower floor for someone else to lie down. I was fine with it, no problem. The bus staff also forgot to wake me up when I returned to Hanoi, because they thought there was no one else on the bus :)) Overall experience is okay, more expensive but quite clean and comfortable, mostly Western guests, few Vietnamese guests

Excellent. The tour operator has shuttle buses to many locations, a clean private waiting room, free snacks, fruit juices, and wifi. The driver is polite and courteous. The only small minus point is that the restroom is not clean and convenient (lack of toilet paper and hand washing lids).

I traveled with my wife from Saigon to Danang. Everything was fine. The bus was new and comfortable. The staff didn't speak English, so we had to use Google Translate. They showed us where toilets were and where to eat. The bus stopped 4 times within our 16-hour trip. We arrived 3 hours earlier than expected. Authentic experience :). The main problem was the company changed our pick up point. They were calling us a whole morning to inform about it but we couldn't understand Vietnamese. The manager in our hotel helped us.