The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

Shuttle buses within Hanoi/Vinh should add more pick-up/drop-off location options on the Vexere APP. I was the one who called to request additional information when booking tickets in Vinh city. Wishing Sao Nghe will always be the number 1 choice of Nghe people when returning to visit their hometown! China Yen

The bus was clean, the beds were comfortable, and the driver was skilled and drove safely.

First time going to Nghe An by bus. 10 points without any problems. New, clean bus, fast on the highway, few stops, bus conductor and driver were very cheerful and enthusiastic. Decided to book the return trip without looking for another bus company.

The female receptionists were lovely. The male staff at the university office were cheerful, caring, and enthusiastic. During my trip, there were two elderly families talking quite loudly. When a staff member reminded them to be quiet, the two elderly people scolded her. If they had given a bad review, I would have responded in kind. The staff member's reminder was very accurate. The two elderly people were talking very loudly, so loudly that I even dreamt about their conversation. So, if the staff member receives a complaint, please don't deduct their salary. If they do, please tell them to contact me at my phone number, and I'll assist them. My number ends in 666, the trip was from the university to Nha Trang on January 16th. Oh, and the lovely female receptionists even changed my single room to a double room and added a note saying (I'm alone) in love. But sleeping alone in a double room means every time the bus turns a corner, it's a disaster! I don't travel by bus often, but it's enough to give it a 10/10.

The service is very good, the customer service staff is very friendly and enthusiastic, the car runs on the highway so it takes only 4 hours from Vinh to Hanoi, the bumpy car is due to the road everyone.

The car is comfortable, clean, trustful and will use the garage service next time