This was my first time booking a bus on a whim and I was very satisfied. The ride was smooth and safe throughout the journey. The driver and assistant were very enthusiastic and helpful. The food at the rest stops they partnered with were also good, delicious, and not overpriced. A positive point, different from other buses with separate cabins, is that they provide toilet paper in the restroom. The only negative point is that the ceiling on the lower cabin is too low, so I kept bumping my head every time I sat down. 😵😵😵

Customer service is quite good.

The car ran extremely smoothly. The service staff was very friendly and enthusiastic in assisting passengers whenever needed. Although the bed position was a bit wrong when I booked through VXR, I still accepted the change.

The bus company is friendly, enthusiastic, and leaves on time. Modern and clean facilities. However, we have to transfer twice so it takes a little more time.