I am quite satisfied with the customer care, the way the garage operates, and the vehicle is also very good. The only thing is that I booked to travel on an 11-seat car, picked up and dropped off in the inner city, from Hanoi to Hai Phong, traveling for 1 person with 2 boxes of goods equivalent to 40x40x40, each box weighing nearly 10kg. I clearly told the bus company to allow me to transport the goods at the same time, I would pay the shipping fee, but I was told that there was not enough space for the goods, so at first I moved to a 28-seat bus. After that, there was no 28-seat bus with the same departure time that I booked. When I returned, I agreed with the garage that I would book another place to park the goods. I am very grateful that the garage sincerely provides maximum support to customers. However, I had to go to the Hanoi Office myself, and catch the return flight from the Hai Phong Office to my destination. Meanwhile, the storage compartment in the car is very comfortable, not impossible to transport. I even heard a few guys in the driver or operations department say why they accepted these (my 2 packages). I think if the bus company helped me book an extra seat for those 2 packages, they should also treat me like a normal passenger, right? Anyway, I thank the bus company for supporting me in such a hurry. I still want to continue using the garage's service if I need to move in the future. Thank!

Very comfortable seat. I’m 1.8m tall and there was plenty of room. Pick up and drop off locations meant that I needed to book a taxi at both ends of the journey but it wasn’t too far in either case

The bus company's service was very good, there was a shuttle bus to pick me up and drop me off at my place, the driver who took me from HP to HN was very professional, when I got on the bus I was a bit sleepy so he lowered my seat and turned off the music, when I woke up and realized I couldn't find my phone, he immediately called a shuttle bus to find my phone and I received my phone that same day. Thank you very much to him and the bus company. 1000 stars.

These guys are legendary drivers. They went from Co Linh to Quan Toan intersection in 60 minutes. They are always the best :))

Lái xe đến đón tôi tại số 736 Nguyễn Văn Linh là 1 người tôi mới gặp lần đầu. Tôi quen mặt hầu hết lái xe trung chuyển ở bến xe Vĩnh Niệm. Người này gọi điện nói chuyện ngắn gọn, dễ hiểu và đúng mực. Lần đầu họ đón tôi mà lái xe chạy thẳng vào cửa đón tôi, băng qua quãng đường ngập nước dài gần 100m. Các lái xe trước chỉ đón ngoài mặt đường Nguyễn Văn Linh chứ không chạy thẳng vào ngõ như lái xe này. Lái xe này còn tận tình giúp tôi gửi về nhà chiếc chìa khoá xe mà tôi để quên trong túi và mang theo bên người. Tôi thực sự rất ấn tượng với người lái xe này, cũng như cách đào tạo nhân viên của Quý công ty. Đề nghị Quý công ty tuyên dương lái xe này (số điện thoại của lái xe là : 0963567429)

This was my first time booking a car with Nguyen Gia and I was very satisfied. The shuttle picked me up on time and the driver was friendly. The limousine was large, spacious, had Wi-Fi, charging ports, and was very clean. The driver was also safe. After arriving in Hai Phong, I was transferred to a clean and comfortable shuttle bus (VF6) with a very nice driver. A great experience! Thank you so much.

Super enthusiastic driver, very comfortable car.

I had a wonderful experience traveling by this bus. The driver was friendly and drived safely, the ride was smooth, and the service was excellent. Thank you!