Great service. Ontime, good driving, van was as pictured. Travel in comfort. I am not short with long legs and I was still quite comfortable. Massage seats were a great surprise. When arriving at the pick up spot, the staff quickly check in and provide the license plate number and confirm time of departure. This helps us foreigners to make sure we get on the right van. Also very great drivers. Very helpful to me when I didn't know where to be or which stop to get off at.

I rarely leave reviews, but while choosing a bus company on Vexere, I noticed a pattern: no matter which operator you check, most reviews are negative. It made me realize that people usually only leave feedback when something goes wrong — and when everything goes well, they just stay silent. I think that needs to change. My experience on this trip was excellent. The bus was new, with comfortable leather massage seats (that actually worked!), USB chargers, and bottled water. The driver was friendly, arrived on time, and drove safely. About an hour before departure, I received a WhatsApp message confirming my pickup point, which was very helpful. There were only three passengers on board to Ninh Binh, and the ride was peaceful with quiet background music. Overall, a 5-star experience — I highly recommend this company.

I am so thankful of Ms Mai for helping me throughout the journey. She was so supportive and save my money and time. I booked for nho quan, assuming that it is ninh binh only, but turned out a very different location. Ms Mai not only provided me free drop off to Ninh Binh, but corrected the pickup location to Ninh binh for mu return journey as well. Hats off to Duy Khang for such a great service and support.

Good company, we started ride at the same time as expected. Clean, comfy seats with possibility to lay down. We also arrived a lot sooner than it was presented on timetable.

The driver is punctual. The bus is comfortable and we arrived 15 minutes early. The driver was a little abrupt in his driving but overall it was very good.

Overall, the trip was nice. The driver contacted us 30 mins before he arrived at the homestay. He was a few minutes late but it’s okay. Then he drove around other homestay to pick other passengers. Then he dropped us at the office, where we all had to get out and transfer to 12 seats limousine. After 2hrs45mins, we reached our destination. It would be nice if the driver gave us more info so we have some kinda clue of what’s going on.

Way from Ninh Bình to Ha Noi was much better than other one with a company, their name I don’t want to say. No bus change, no driver changes, a company member wrote me himself (instead me running in Hanoi streets and asking local people “can you call the driver …?”. Don’t forget to pay additional money for extra service like pick up and drop off when you want. Get ready to change bus to a car in the end point of the bus. Just take your bags and seat to a car. It’s simple. And I’m appreciate a speed of bus. I’m not sure I’d it legal or not, but 100km/h is much better than 80. Thanks for your attention and sorry for my bad English (your Russian is not better I’m sure). Good luck!

The ride was nice :) I appreciate the customer service contacting and letting me know hotel pick up and drop off was available because my silly head forgot to check out the options during purchase. The staff was kind and helpful, the ride was smooth. Would deffo go with them again :)

The bus was clean and had good facilities, and the driver provided a safe and comfortable ride.

We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.

The ladies at the office in Hanoi have clearly been trained well in customer service as they were very friendly and helpful. The bus stopped twice in 6hrs which I feel was appropriate and the driver told us in English how many minutes we’d be stopping for (we haven’t had this anywhere else in Vietnam so we were surprised!). They even dropped us off at our hotel in Ha Giang which I wasn’t expecting as the ticket said we’d be dropped off at their office. I would say this is a very good company to travel with.