Overall, the trip was nice. The driver contacted us 30 mins before he arrived at the homestay. He was a few minutes late but it’s okay. Then he drove around other homestay to pick other passengers. Then he dropped us at the office, where we all had to get out and transfer to 12 seats limousine. After 2hrs45mins, we reached our destination. It would be nice if the driver gave us more info so we have some kinda clue of what’s going on.

Went from Hanoi to Ninh Binh. Was picked up from my hotel in a shuttle car run by the service to take us to the bus and then a shuttle to take us from where the bus stopped to our destination hotel. Clear communication through whatsapp about pick up and all that kind of thing. No issues and super easy, would travel with them again.

We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.