First of all, let's talk about the car. Everything is as convenient and comfortable as the pictures and information I found. Clean, comfortable, odorless, everything is very pleasant. The driver on my trip was very gentle and pleasant. Especially: my family forgot something on the car, we contacted the car company and got it back the next day. Overall, it was very good. - I booked a ticket and was able to choose a seat, so I went to the exact location I had chosen. BUT THE MINUS POINT IS THAT I have a small child so I deliberately chose a departure time with a 22-cabin car (with WC). But when I got on the car, it was a 24-cabin car (without WC). I feel very sorry about this problem. Families with small children should consider and choose the right car. However, I still rate this trip 5* because the whole family went there and came back safely, which was ok.

Great experience, best limousine so far. The only suggestion is to have some be quiet policy, like Vin bus for example. There was one woman who didn't stop yapping loudly either on her phone or with the driver. Driver was respectful. Other passengers, even small kids were very considerate as well. I'm going back to Hanoi in a few days, we will see if I was just lucky or the limousine and the service are always great. For now, definitely recommend