The bus service was great. The pick-up was on time, and I received a text and email the night before with the bus plate number and driver’s contact. The driver found me at the pick-up point, confirmed my details, and provided clear instructions. The ride was smooth, and I was dropped off at my hostel.

The driver was enthusiastic, picked up and dropped off on time, provided full information, it seemed like a new car that ran smoothly and without any bumps, and was clean. The road from Hanoi to Mai Chau had many mountain passes and curves, but the driver drove very calmly and seemed to be very familiar with the route. I didn't get carsick at all. I think this was a good choice! Thank you, kind driver!

The new bus company was very dedicated and meticulous. The bus was clean, comfortable, and well-maintained. The driver was very friendly and drove safely, maintaining a moderate speed so I didn't get motion sickness. The rest stops were also uncrowded, allowing for ample rest time, and were clean. Overall, I was very satisfied with this trip.

I have nothing negative to say about the bus company itself. The bus wasn’t new, but it was comfortable enough. We arrived on time and were picked up directly from our hotel. I had pre-selected our seats online, and those exact seats were available when we boarded — everything was organized and as expected, no surprises. What I didn’t enjoy was the road itself — winding, busy, and quite exhausting. The driver often had to overtake other vehicles, sometimes in ways that didn’t feel entirely safe. To be fair, I think this was more about the road than the driver. This stretch is genuinely challenging, stressful, and requires a lot of focus. Just something to be prepared for.

We traveled with this company from Hanoi to Mai Chau. I booked my trip late, but the company gave me information for the next day's trip very quickly. The driver was very pleasant, and our journey was comfortable. We were dropped off directly at our hotel. You can trust this company for your transportation 😄