. Attentive service from start to finish: The shuttle bus picked up passengers on time, even earlier than expected, making me feel secure about not being late. This professionalism and punctuality is a big plus in my eyes, especially for long-distance trips that require careful preparation. 2. Impressive transfer station: The bus company's transfer station is a highlight that cannot be ignored. The space is extremely modern, clean and carefully cared for - worthy of the word "luxury". In addition to the spacious waiting area, the bus company also serves a free buffet of cakes and drinks for passengers while waiting to board the bus - a small detail but showing concern for the customer experience.

Overall, it's great: 1. Guest reception is fun and enthusiastic. 2. The bed is spacious and comfortable, passengers can adjust the bed and sitting position. 3. The air conditioner runs smoothly, cool, and well. .. 4. The massage system works great. 5. The vehicle runs safely and at the correct speed. Create a feeling of peace of mind for guests. Above is 5 Stars (*****) to evaluate the garage. But besides that, we also need to improve further 1. Training staff to know how to use and handle social networks. Specifically, there are apps that link to sell bus tickets such as: Vexere, Momo, etc. to check tickets for customers more easily. 2. Complete the car's Wifi system. Sometimes customers run out of money midway and can't use the internet to contact their relatives... Go online to check for tickets ordered online. Wishing the Company more and more sustainable development and increasingly enhanced reputation. Wishing the team of drivers and service staff to be healthy, happy and sociable.

The bus conductors were cheerful and enthusiastic. I was late but the bus still waited for me and didn't leave like other buses. I will support the bus company on other occasions.

It's been more than 7 years since I last took Futa. The new Kim Long 34-seat fleet is better, not as stuffy as the Futa 34-seat bus in 2018. The bus runs smoothly, I slept all the way to my destination. No need to print a ticket. Just give the QR code to the attendant to scan and get on the bus. The bus runs on time. The transfer in HCM is quite convenient (luckily there is a transfer point right in front of my house in HCM). There is a slight minus point that the slippers for passengers to change into when getting off the bus are quite dirty, the bus company should clean it to look better.

Courteous and enthusiastic staff. New, clean car. The meals were delicious and decent. Generally satisfied.

Here’s my honest review of my experience traveling with this company from Hanoi to Danang. The Good: • Immaculate cleanliness: The bus was impressively clean, and they are very strict about maintaining this standard – eating is not allowed on board. It’s the first time I’ve seen such a focus on cleanliness in Vietnam. Everything inside the bus looked new and spotless. • Reliable WiFi: The onboard WiFi worked perfectly throughout the trip. • Charging options: USB and USB-C charging ports were available, which I also encountered for the first time. • Quiet and peaceful environment: They didn’t leave the lights on unnecessarily or play loud music, which made it easy to relax and sleep during the journey. • Regular restroom stops: They scheduled frequent stops, making it convenient for everyone. The Not-So-Good: • Last-minute change of pickup location: A few hours before departure, they informed me that the pickup point had been changed to a location about 30 minutes farther away. However, they compensated me with 100,000 VND, which I found fair. • Unfriendly drivers: The drivers weren’t particularly friendly or helpful, but nothing unbearable. • Overcrowded transfer in Danang: When we transferred to another bus to get to our hotel in Danang, it was overcrowded, and I ended up sitting on a plastic stool in the middle aisle, which wasn’t ideal. Overall: Despite a few minor inconveniences, I had a positive experience with this company. It’s by far the best bus service I’ve used in Vietnam. The cleanliness, comfort, and quietness made a significant difference, and I would recommend it to anyone traveling this route.