I am a tourist from India and even though they don't speak English, they communicated about my pickup location via WhatsApp and helped to guide the grab(cab service) driver with the location for pickup

The car picked up a bit late but there were 2 passengers and still ran. I bought a promotional ticket so I got a discount. This trip will probably make a loss for the bus company. Support 5 stars for parking with many customers.

Thank you so much for my great travelling experience to Halong, the tour operator did his best to make sure that I got on a bus, they always tried their best to communicate in English with me, and the bus was so comfortable, thank you!

When you book a car, the driver will call to reschedule with you, about 15-20 minutes earlier. Whoever gets in the car first gets to choose the seat first, I got a shared car so I just accepted =)). The car is new, clean, and has comfortable seats for medium-sized people (it's a bit cumbersome if you're eight people). Hmm, the car is new, the air conditioning is cold, so if you can't stand the cold, remember to use a thick blanket to keep warm. The driver drove quite smoothly, but every time he talked on the phone it was quite loud, causing me to wake up in the fog about 2-3 times during the trip but still slept well (luckily I'm fat so I easily wake up and fall asleep). The garage should install a curtain or plastic screen to separate the passenger from the driver, with shelters for both sides. In general, I am very sympathetic to this bus company, so if I go anywhere in Ha Long, I still choose to return to this bus company.

Got to my destination safely and on time. Convenient stops for food . Overall a very efficient service . Will be using this company again during my time in vietnam