Perfect Thank you for the drive

Everything was better than any other similar experience before in 5 years in Vietnam. They called me, send me the correct and precise messages both on Zalo, Whatsapp and via email. Drivers were driving safely, picked us up on time, which was a pleasant surprise. Hope the return trip will be the same.

The bus runs on time, but it takes a long time to park and pick up passengers on a detour that is a bit far. The car often brakes suddenly and returns quickly on time. I took the bus and got on the bus, but when I got to my destination, I was transferred to another bus. But no matter how enthusiastic you are, the blankets will be clean and fragrant so everything is ok. The car doesn't have a toilet, so unfortunately, when I booked the car, it said I would return it to the main store, but when I got back, I returned it to Aeon Long Bien, but it was close to my house, so it's okay.

Car on time, enthusiastic advice

When you book a car, the driver will call to reschedule with you, about 15-20 minutes earlier. Whoever gets in the car first gets to choose the seat first, I got a shared car so I just accepted =)). The car is new, clean, and has comfortable seats for medium-sized people (it's a bit cumbersome if you're eight people). Hmm, the car is new, the air conditioning is cold, so if you can't stand the cold, remember to use a thick blanket to keep warm. The driver drove quite smoothly, but every time he talked on the phone it was quite loud, causing me to wake up in the fog about 2-3 times during the trip but still slept well (luckily I'm fat so I easily wake up and fall asleep). The garage should install a curtain or plastic screen to separate the passenger from the driver, with shelters for both sides. In general, I am very sympathetic to this bus company, so if I go anywhere in Ha Long, I still choose to return to this bus company.

I am quite satisfied with the customer care, the way the garage operates, and the vehicle is also very good. The only thing is that I booked to travel on an 11-seat car, picked up and dropped off in the inner city, from Hanoi to Hai Phong, traveling for 1 person with 2 boxes of goods equivalent to 40x40x40, each box weighing nearly 10kg. I clearly told the bus company to allow me to transport the goods at the same time, I would pay the shipping fee, but I was told that there was not enough space for the goods, so at first I moved to a 28-seat bus. After that, there was no 28-seat bus with the same departure time that I booked. When I returned, I agreed with the garage that I would book another place to park the goods. I am very grateful that the garage sincerely provides maximum support to customers. However, I had to go to the Hanoi Office myself, and catch the return flight from the Hai Phong Office to my destination. Meanwhile, the storage compartment in the car is very comfortable, not impossible to transport. I even heard a few guys in the driver or operations department say why they accepted these (my 2 packages). I think if the bus company helped me book an extra seat for those 2 packages, they should also treat me like a normal passenger, right? Anyway, I thank the bus company for supporting me in such a hurry. I still want to continue using the garage's service if I need to move in the future. Thank!

Got to my destination safely and on time. Convenient stops for food . Overall a very efficient service . Will be using this company again during my time in vietnam