I left my camera on the seat on the bus from Yen Tu to Hanoi. I only realized it three hours after getting off the bus and called the driver in a panic. Luckily, the bus company staff were very helpful. Many thanks and best wishes to the Tùng Tuấn bus company staff for good health and safe travels!

Good service attitude, comfortable seats

The bus is a standard model, so it isn't the newest, but all the services are excellent. Two drivers take turns driving, ensuring safety. The manager is friendly, and the three staff members take good care of foreign passengers. It has air conditioning and USB charging, and the bus stops frequently at rest areas. The restroom fee is 3,000 VND. There is a variety of snacks available. You just need to wait inside the bus terminal for departure, but due to delays, the journey takes about 9 hours. I am satisfied with the 480,000 VND bus.

This was the first time I drove a long distance but felt like a short one, the car drove as smooth as a Samsung and the seat was like a cool, air-conditioned bed. Initially, the car had a problem and the driver reported being late, but he handled it and came to pick us up as scheduled on the system. The driver, Van Si, was so funny and enthusiastic that despite the wind and rain, he transported us safely to our destination. 5⭐️ for driver Van Si and the garage. Next time, I hope to have the chance to meet you again.

The driver was very attentive and considerate of my needs. He picked me up on time, even though I arrived a little later than expected. I am very grateful to the driver and customer service for their great support.

Very convenient and comfortable, punctual. Friendly and enthusiastic driver.

This was my first time traveling by limousine from Hanoi to Thai Nguyen (round trip), and I was pleasantly surprised by how much better it was compared to other companies I've used in Viet Tri, Lang Son, Hai Phong, or Quang Ninh. The schedule was punctual, the price was reasonable, and the driver was very comfortable. Even when I requested a change to the return time, they were still very attentive. The car had massage seats, wireless phone charging, and complimentary drinks. The only thing missing was face towels, otherwise it would have been perfect.

If I could give this transfer service 10 stars, I would. My husband and I recently used their service for a transfer from Noi Bai Airport (Hanoi) to Halong Bay, and I am writing this review not just because the service was good, but because they were absolute heroes. Our flight was severely delayed, and despite our best efforts to communicate, we arrived at the airport over two hours late. We were stressed, exhausted, and fully expected to have missed our pre-booked transfer, potentially jeopardizing our entire Halong Bay cruise the next day. To our utter amazement, our driver was still there, patiently waiting for us. He calmly helped us with our luggage and got us into a very comfortable, clean, and air-conditioned vehicle. The journey itself was smooth and safe. But what truly sets this company apart is their incredible customer service and understanding. They went the extra mile (quite literally!) to ensure our vacation wasn't ruined. Highly, highly recommended!

The bus runs smoothly, good service, enthusiastic staff

Picked me on the dot at my hotel in Hanoi. Helped to load my suitcase into the trunk area. Extremely comfortable seating chair with the massager being the star. Was very relaxing to have it. Stopped for a couple of loo and snack breaks. Very good coordination from Ms Trang at Cuong Phat Limousine. Sent me the details via WhatsApp yesterday itself with the Driver and Vehicle details. Will highly recommend their service to all 👍👍👍

The arrangement to change pick-up place and car & driver’s information was appropriate and make me feel easiness.

The bus was new, the driver drove smoothly, and we were picked up right at my location in Ha Long. The attendant was easy to contact and called ahead to confirm the booking and pick-up location. If I have the opportunity, I will choose this bus company again.

We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.