Overall, the trip was nice. The driver contacted us 30 mins before he arrived at the homestay. He was a few minutes late but it’s okay. Then he drove around other homestay to pick other passengers. Then he dropped us at the office, where we all had to get out and transfer to 12 seats limousine. After 2hrs45mins, we reached our destination. It would be nice if the driver gave us more info so we have some kinda clue of what’s going on.

An absolutely perfect experience. The transport service provided door-to-door pick-up and drop-off, always ensuring I arrived and returned right on schedule. Many thanks to the service provider; the support staff were incredibly helpful, and the driver contacted me directly to coordinate the pick-up time. Simply excellent.

I live in Hanoi and plan a self-guided trip to visit Bai Dinh Ancient Pagoda/Bai Dinh Pagoda (Ninh Binh) during the Lunar New Year of the Horse 2026. Transportation is now very accessible. Among many limousine companies, I searched on Vexere and found a suitable schedule with XE Vietnam. The round-trip ticket prices are quite reasonable. What I found most impressive is their shuttle service. From their office at 251 Luong Van Thang Street, Hoa Lu Ward to Bai Dinh Pagoda, Tay Hoa Lu Ward, the distance is about 20km. The company enthusiastically provided a shuttle service, even for just one person, covering a total distance of 40km, for only an additional fee of 45,000 VND. My only concern is that the company might lose money. That's the only positive thing about the shuttle service. Happy New Year to XE Vietnam! Best regards.

The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.