Everything was great. I got an english-speaking contact by going to their ticket office and we communicated by WhatsApp. She was incredibly helpful - she arranged a very convenient pickup and drop off point (along their route). The van was spacious and comfortable. Highly recommended.

During the trip to Ba Den Mountain, the transfer driver dropped passengers off at a stop a few hundred meters from the foot of the mountain and said the bus company couldn't take them near the gate so they had to take a motorbike taxi for 10k/person. It wasn't worth much. But I felt cheated and extremely uncomfortable because I came from far away. On the return trip, I got in very close to the barrier gate and was able to pick me up. It was the same driver!!! The driver was very attentive and enthusiastic, with his own driver. The transit driver tried to buy a ticket to the mountain to get a bottle of mineral water. If he didn't buy it, he dropped the passenger far away at the rest stop and told him to come in and eat and then take a motorbike taxi.🤣🤣🤣