The informations about pick up locations etc are a little approximative, I asked Vexere where we could get to the big bus directly and at the end the location was still a mini van pick up that brought us to the bus but that is not a big deal. We left on time from Hanoi but made a very long break at the airport to wait some passengers I guess and arrived only 30 minutes late in Sa Pa so very good. There is no WC in the bus so think about it but you’ll do two 30min breaks in freeway area (3k dong to use the bathroom and they are very clean) and will also be able to buy a lot of different snacks and food. Very confortable seats ! Keep in mind that sometimes the quality of the roads is not that good so it can be very shaky. We booked the top 2 seats at the very back of the bus and you can feel the bus vibrating a lot, the lower seats just before these seats were much more confortable and we were able to use them as they were empty. Overall a very good journey :)

This bus company's staff chatted on WhatsApp before taking me to the bus, they were quite enthusiastic. I felt very confident and wasn't afraid of being late for the bus. Thank you guys.

The departure wasn't punctual because passengers were picked up at each stop when the meeting point was supposed to be at a single point. I appreciate the kindness, but I would have preferred it to have been as agreed upon at the beginning. Otherwise, everything was fine. The car was comfortable, and the driver drove very well. Thank you very much.

As a regular customer, I saw this new bus company and decided to try it out. I'm usually hesitant to write a review, but I have to give them 5 stars because I'm extremely satisfied. The bus is new and the interior is very luxurious. Most importantly, it's odorless, which significantly reduced my motion sickness symptoms. The driver drove very smoothly, maintaining a consistent speed, and the bus has massage seats. I'm very happy with my trip, and if I need a bus service again, this will be my first choice.

Thanks driver, I arrived at the place my daughter forgot her phone in the car and the driver enthusiastically stopped to return it!

Very prompt update via WhatsApp and even late in the evening, they are responsive via WhatsApp. This is my first time using the app and this operator, and I’m pleased with the prompt service. Drove safely and helped me to arrive at my hotel in Hue, even though I didn’t indicate at the point of booking and the driver asked me where I was headed. I’m very appreciative that they could pick me up at my preferred location unlike other operators. I’ve decided to use them again for my return trip back to Da Nang.

A wonderful experience traveling to and from Hue! Excellent service, picked up from my home and dropped me off at my destination, and back again. Thanks to the drivers for their hard work and assistance during the trip. They drove carefully, and the cars were comfortable and clean. They provided drinking water, and there was a phone charger in the car. Bring a power cord and Wi-Fi! 👍

⭐ 4.5/5 Thanks to the Vexere app, I had a pretty good trip with HK Buslines. The bus was luxurious with a private cabin for each passenger, and the staff were friendly and attentive. Vexere’s hotline worked efficiently and showed responsibility toward customers. Cons: -0.5 star because the booking process on the app is too quick, making it easy to select the wrong step and impossible to go back, which could result in service cancellation. -0.5 star because drop-off is only at the company’s representative office, not at my home :) Pros: The bus departed and arrived on time. Pick-up was exactly at the registered location. Professional and helpful staff. Overall, I rate 4.5 stars for both the Vexere app and HK Buslines. I hope the app and the company will continue to improve to provide even more convenience for passengers. Best (Nhờ có app Vexere mà mình được trải nghiệm chuyến đi bằng ô tô của HK Buslines khá ổn. Xe sang trọng, mỗi người một cabin riêng, nhân viên phục vụ nhiệt tình. Hotline của Vexere làm việc hiệu quả, có trách nhiệm với khách hàng. Điểm trừ: -0.5 sao vì thời gian thao tác trên app quá nhanh, dễ chọn nhầm bước và không thể quay lại chỉnh, dẫn tới nguy cơ bị hủy dịch vụ. -0.5 sao vì khi trả khách, hãng chỉ trả tại văn phòng đại diện chứ không trả tại nhà riêng. Điểm cộng: Xe xuất bến và đến nơi đúng giờ. Đón khách tại đúng địa điểm đã đăng ký. Nhân viên chuyên nghiệp, nhiệt tình. Tổng thể, mình đánh giá 4.5 sao cho cả app Vexere và HK Busline. Hy vọng app và hãng sẽ ngày càng phát triển để mang lại trải nghiệm thuận tiện hơn nữa cho hành khách. Trân trọng)

I sincerely hope for your enthusiastic support, my friends from Hue and Da Nang. I am a customer, not an employee of the bus company; I want to emphasize this point.

No complaints at all, everything was great! They picked us up at the hotel and dropped us off directly at the hotel. If you choose other transportation, you will spend a lot of money on taxis to and from the bus station. This is the perfect choice — I highly recommend this bus. The price is very reasonable too!