The bus service was punctual and well-organized. I booked the 10 a.m. departure, and the operator called the day before to confirm my booking. The driver then called the following morning sometime between 8 and 9 a.m to arrange pickup. Although the vehicle was listed as a limousine on the booking platform, I was actually picked up in a four-seater car with one other passenger. The driver drove carefully and confidently, and both the driver and the assistant were polite and friendly throughout the journey. Overall, I had no complaints, am happy with their service.

Driver drove like a proper Vietnamese - passing people in the shoulder in a jam etc. Since there was a huge traffic jam and we were in a hurry to get to the airport, I was rooting for him. If you come to Vietnam expecting people to drive like in Europe, go somewhere else

We are a family of three from Indonesia. We were picked up on time at our hotel. We booked three weeks before departure. After placing our order, the admin immediately contacted us to determine where we would like to be picked up and dropped off.

I was completely satisfied with the services the bus provided. This is the 4th time I booked this bus in advance and it can be the best bus services I have ever experienced. The driver was so nice and supportive during the trip. Although he picked me up kinda later than the fixed pick-up time, he immediately apologized me for it due to traffic congestion in the peak hour in Hà Nội so I can sympathize with him. He drove safely and we had a comfy convo about traffic in Hà Nội and Ninh Bình. Thank you for the bus!