I left my backpack at the pick-up station and the bus operators in Hanoi and Ninh Binh helped me find my luggage. The service attitude was extremely good, professional and dedicated to customers. Thank you Hoa Lu bus team.

I rarely leave reviews, but while choosing a bus company on Vexere, I noticed a pattern: no matter which operator you check, most reviews are negative. It made me realize that people usually only leave feedback when something goes wrong — and when everything goes well, they just stay silent. I think that needs to change. My experience on this trip was excellent. The bus was new, with comfortable leather massage seats (that actually worked!), USB chargers, and bottled water. The driver was friendly, arrived on time, and drove safely. About an hour before departure, I received a WhatsApp message confirming my pickup point, which was very helpful. There were only three passengers on board to Ninh Binh, and the ride was peaceful with quiet background music. Overall, a 5-star experience — I highly recommend this company.

Way from Ninh Bình to Ha Noi was much better than other one with a company, their name I don’t want to say. No bus change, no driver changes, a company member wrote me himself (instead me running in Hanoi streets and asking local people “can you call the driver …?”. Don’t forget to pay additional money for extra service like pick up and drop off when you want. Get ready to change bus to a car in the end point of the bus. Just take your bags and seat to a car. It’s simple. And I’m appreciate a speed of bus. I’m not sure I’d it legal or not, but 100km/h is much better than 80. Thanks for your attention and sorry for my bad English (your Russian is not better I’m sure). Good luck!

Everything was great, super punctual, and the service was unbeatable. They picked us up from our hotel in Hanoi and dropped us off at our hotel in Tam Coc. We highly recommend it.