- It was stormy but the driver still drove on time. Safe, secure. The car ran smoothly. - The bus company was enthusiastic and dedicated. They supported me with changing the trip for free. The bus company waived the excess baggage fee. The staff was enthusiastic and friendly. - I quite liked the driver. Safe driving. Thoughtful, friendly, enthusiastic. - The car was comfortable, had massage, and had a charging outlet. - In the midst of the storm, I was still on time to check in at the airport, so I gave it 5 stars.

Excellent service. They picked us up from our hotel in Halong and took us to our hotel in Tam Coc. We'd messaged them on WhatsApp in advance and called 10 minutes beforehand. There was one restroom stop and a snack. They provided a 0.5L bottle of water. The bus was large and the seats were quite comfortable. The drive took a little over four hours.

We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.

⭐⭐⭐⭐⭐。 ⭐⭐⭐⭐⭐ We had an excellent travel experience from start to finish. The bus was clean, comfortable, and arrived on time. A special thanks to Mr. Than, who drove safely, smoothly, and professionally throughout the entire journey. His careful driving made us feel comfortable and secure at all times. We would also like to express our sincere appreciation to Ivy for her outstanding customer service. She was friendly, professional, and always quick to respond to our questions. Everything was well organized, making our trip smooth, enjoyable, and completely stress-free. We truly appreciate the excellent service and highly recommend this company to anyone traveling in Vietnam. Thank you, Mr. Than and Ivy, for making our journey such a wonderful experience!

After traveling across Vietnam and trying many bus services, I've become accustomed to chaos—speeding, constant honking, and stressful rides. So this trip from Ninh Binh to Ha Long was a very pleasant surprise. The driver was calm, drove safely, didn't speed, and avoided unnecessary honking. The ride felt smooth and controlled the entire way. What impressed me even more was the service: the driver picked up my family directly from our hotel and kindly offered to drop us off at our hotel in Ha Long, saving us extra time and hassle. A truly comfortable trip for the whole family. I'm glad I chose this service and can confidently recommend it. A major plus was the service: the driver picked my family up right from the hotel and even proactively offered to take us to the correct hotel in Ha Long, saving us time and avoiding any inconvenience. It was a very comfortable trip for the whole family. I am very satisfied and would definitely recommend this service again.

The arrangement to change pick-up place and car & driver’s information was appropriate and make me feel easiness.