- It was stormy but the driver still drove on time. Safe, secure. The car ran smoothly. - The bus company was enthusiastic and dedicated. They supported me with changing the trip for free. The bus company waived the excess baggage fee. The staff was enthusiastic and friendly. - I quite liked the driver. Safe driving. Thoughtful, friendly, enthusiastic. - The car was comfortable, had massage, and had a charging outlet. - In the midst of the storm, I was still on time to check in at the airport, so I gave it 5 stars.

Helpful staff. I had to change my departure date twice, once three hours before my scheduled departure. There was no problem with the operator. The driver came and picked me up. The trip was pleasant in a well-maintained coach. Upon arrival, the staff asked if everything was okay and if I had made it to the hotel. I'm returning.

The bus runs smoothly, good service, enthusiastic staff

We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.

Picked me on the dot at my hotel in Hanoi. Helped to load my suitcase into the trunk area. Extremely comfortable seating chair with the massager being the star. Was very relaxing to have it. Stopped for a couple of loo and snack breaks. Very good coordination from Ms Trang at Cuong Phat Limousine. Sent me the details via WhatsApp yesterday itself with the Driver and Vehicle details. Will highly recommend their service to all 👍👍👍

After traveling across Vietnam and trying many bus services, I've become accustomed to chaos—speeding, constant honking, and stressful rides. So this trip from Ninh Binh to Ha Long was a very pleasant surprise. The driver was calm, drove safely, didn't speed, and avoided unnecessary honking. The ride felt smooth and controlled the entire way. What impressed me even more was the service: the driver picked up my family directly from our hotel and kindly offered to drop us off at our hotel in Ha Long, saving us extra time and hassle. A truly comfortable trip for the whole family. I'm glad I chose this service and can confidently recommend it. A major plus was the service: the driver picked my family up right from the hotel and even proactively offered to take us to the correct hotel in Ha Long, saving us time and avoiding any inconvenience. It was a very comfortable trip for the whole family. I am very satisfied and would definitely recommend this service again.