We are a family of three from Indonesia. We were picked up on time at our hotel. We booked three weeks before departure. After placing our order, the admin immediately contacted us to determine where we would like to be picked up and dropped off.

I was completely satisfied with the services the bus provided. This is the 4th time I booked this bus in advance and it can be the best bus services I have ever experienced. The driver was so nice and supportive during the trip. Although he picked me up kinda later than the fixed pick-up time, he immediately apologized me for it due to traffic congestion in the peak hour in Hà Nội so I can sympathize with him. He drove safely and we had a comfy convo about traffic in Hà Nội and Ninh Bình. Thank you for the bus!

Excellent service and complete communication from VEXERE. 5/5. I recommend this platform without reservation. I've been a user since 2025 and have never been disappointed.