The bus service was punctual and well-organized. I booked the 10 a.m. departure, and the operator called the day before to confirm my booking. The driver then called the following morning sometime between 8 and 9 a.m to arrange pickup. Although the vehicle was listed as a limousine on the booking platform, I was actually picked up in a four-seater car with one other passenger. The driver drove carefully and confidently, and both the driver and the assistant were polite and friendly throughout the journey. Overall, I had no complaints, am happy with their service.

Driver drove like a proper Vietnamese - passing people in the shoulder in a jam etc. Since there was a huge traffic jam and we were in a hurry to get to the airport, I was rooting for him. If you come to Vietnam expecting people to drive like in Europe, go somewhere else

I was completely satisfied with the services the bus provided. This is the 4th time I booked this bus in advance and it can be the best bus services I have ever experienced. The driver was so nice and supportive during the trip. Although he picked me up kinda later than the fixed pick-up time, he immediately apologized me for it due to traffic congestion in the peak hour in Hà Nội so I can sympathize with him. He drove safely and we had a comfy convo about traffic in Hà Nội and Ninh Bình. Thank you for the bus!