Way from Ninh Bình to Ha Noi was much better than other one with a company, their name I don’t want to say. No bus change, no driver changes, a company member wrote me himself (instead me running in Hanoi streets and asking local people “can you call the driver …?”. Don’t forget to pay additional money for extra service like pick up and drop off when you want. Get ready to change bus to a car in the end point of the bus. Just take your bags and seat to a car. It’s simple. And I’m appreciate a speed of bus. I’m not sure I’d it legal or not, but 100km/h is much better than 80. Thanks for your attention and sorry for my bad English (your Russian is not better I’m sure). Good luck!

The driver was very helpful and even helped us change the tickets after we missed our original scheduled time. He organized the pickup at our hotel and dropped us off at our new stay.

The pick-up and drop-off service is what I appreciate most compared to other bus companies. However, there should be a discount for groups of two or more. The staff are enthusiastic and friendly. Customer service is good. Bottled water, power outlets, curtains, etc. Overall, the service is good. However, they should put up decals with the Wi-Fi password for passengers who need it (because the bus has it, but many people won't know it).

The driver is punctual. The bus is comfortable and we arrived 15 minutes early. The driver was a little abrupt in his driving but overall it was very good.

Driver drove like a proper Vietnamese - passing people in the shoulder in a jam etc. Since there was a huge traffic jam and we were in a hurry to get to the airport, I was rooting for him. If you come to Vietnam expecting people to drive like in Europe, go somewhere else

The driver was so nice! The car is clean and confortable , my friend was a few mins late because of the drivers were canceling her ride! He was understanding and waited with a big smile! And we still made it on time!

Overall, the trip was nice. The driver contacted us 30 mins before he arrived at the homestay. He was a few minutes late but it’s okay. Then he drove around other homestay to pick other passengers. Then he dropped us at the office, where we all had to get out and transfer to 12 seats limousine. After 2hrs45mins, we reached our destination. It would be nice if the driver gave us more info so we have some kinda clue of what’s going on.

The car is so beautiful, the garage service is so good. Must rate 10*

I was completely satisfied with the services the bus provided. This is the 4th time I booked this bus in advance and it can be the best bus services I have ever experienced. The driver was so nice and supportive during the trip. Although he picked me up kinda later than the fixed pick-up time, he immediately apologized me for it due to traffic congestion in the peak hour in Hà Nội so I can sympathize with him. He drove safely and we had a comfy convo about traffic in Hà Nội and Ninh Bình. Thank you for the bus!