Super comfortable seats, AC on at a comfortable level the whole time, a stop at clean facilities, a driver I felt safe with, and to top it off, clear communication right at the start letting me know of a slight delay on the departure which saved me from hanging around at the pick up point Easy to give 5/5 for my travel experience today.

The bus was a bit of a mess, but it got me there. Well organized—they picked me up at my hotel in Ninh Binh, kept in constant contact with me via WhatsApp, and the same thing happened when we got to Cat Ba—they also took me to my hotel.

Amazing service. We had to change our plans last minute because the cruise ships had to cancel in Halong Bay (weather). Ninh Binh Travel call centre were great at reorganising our travel. They responded so quickly and kept me updated directly through WhatsApp. It gave us such great confidence when you could directly contact someone and they reply within minutes. Thank you.