I am so thankful of Ms Mai for helping me throughout the journey. She was so supportive and save my money and time. I booked for nho quan, assuming that it is ninh binh only, but turned out a very different location. Ms Mai not only provided me free drop off to Ninh Binh, but corrected the pickup location to Ninh binh for mu return journey as well. Hats off to Duy Khang for such a great service and support.

Overall, the trip was nice. The driver contacted us 30 mins before he arrived at the homestay. He was a few minutes late but it’s okay. Then he drove around other homestay to pick other passengers. Then he dropped us at the office, where we all had to get out and transfer to 12 seats limousine. After 2hrs45mins, we reached our destination. It would be nice if the driver gave us more info so we have some kinda clue of what’s going on.

The driver is punctual. The bus is comfortable and we arrived 15 minutes early. The driver was a little abrupt in his driving but overall it was very good.

Good company, we started ride at the same time as expected. Clean, comfy seats with possibility to lay down. We also arrived a lot sooner than it was presented on timetable.

Way from Ninh Bình to Ha Noi was much better than other one with a company, their name I don’t want to say. No bus change, no driver changes, a company member wrote me himself (instead me running in Hanoi streets and asking local people “can you call the driver …?”. Don’t forget to pay additional money for extra service like pick up and drop off when you want. Get ready to change bus to a car in the end point of the bus. Just take your bags and seat to a car. It’s simple. And I’m appreciate a speed of bus. I’m not sure I’d it legal or not, but 100km/h is much better than 80. Thanks for your attention and sorry for my bad English (your Russian is not better I’m sure). Good luck!

It was a good car, not bus and not minivan. Exactly car Hyundai. We have a fast and comfortable trip. The Driver dropped off us in Hanoi airport like we ordered it. Thanks!

Tam Coc > Hanoi : we had a toilet break during the trip. The car was clean and had USB plugs, but no WiFi. The bus was late but on a Sunday afternoon after the Têt holidays, there was heaps of traffic. Overall, we made it safely to our destination and that’s what matters

The ladies at the office in Hanoi have clearly been trained well in customer service as they were very friendly and helpful. The bus stopped twice in 6hrs which I feel was appropriate and the driver told us in English how many minutes we’d be stopping for (we haven’t had this anywhere else in Vietnam so we were surprised!). They even dropped us off at our hotel in Ha Giang which I wasn’t expecting as the ticket said we’d be dropped off at their office. I would say this is a very good company to travel with.

I had a very comfortable and safe journey. This bus supports foreigners very enthusiastically. Me and my friend were very happy for the staff's help. Vietnamese people are very friendly, very nice.