Picked me on the dot at my hotel in Hanoi. Helped to load my suitcase into the trunk area. Extremely comfortable seating chair with the massager being the star. Was very relaxing to have it. Stopped for a couple of loo and snack breaks. Very good coordination from Ms Trang at Cuong Phat Limousine. Sent me the details via WhatsApp yesterday itself with the Driver and Vehicle details. Will highly recommend their service to all 👍👍👍

Everything was good. The driver was polite and punctual. Driving was safe, and the pick up and drop off points were clear and in accordance with arrangements

The driver was friendly and enthusiastic, and the ride was comfortable.

If I could give this transfer service 10 stars, I would. My husband and I recently used their service for a transfer from Noi Bai Airport (Hanoi) to Halong Bay, and I am writing this review not just because the service was good, but because they were absolute heroes. Our flight was severely delayed, and despite our best efforts to communicate, we arrived at the airport over two hours late. We were stressed, exhausted, and fully expected to have missed our pre-booked transfer, potentially jeopardizing our entire Halong Bay cruise the next day. To our utter amazement, our driver was still there, patiently waiting for us. He calmly helped us with our luggage and got us into a very comfortable, clean, and air-conditioned vehicle. The journey itself was smooth and safe. But what truly sets this company apart is their incredible customer service and understanding. They went the extra mile (quite literally!) to ensure our vacation wasn't ruined. Highly, highly recommended!

The arrangement to change pick-up place and car & driver’s information was appropriate and make me feel easiness.

We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.