The ordering process was fast and easy. The company contacted me on whatsapp to confirm our ride and gave me clear instructions on when and where to wait for pick-up. The car picked us up on time and the driver helped us with our luggage kindly. We were given a bag with water, sesame bun and wet wipe. The driver was driving quite safely for the vietnamese standarts. We made 3 stops on the way from Ha Noi to Sa Pa which was good, he even told us for how long we're stopping. The only unpleasant thing was that the driver had a friend or family member sit behind him and they were shouting (talking loudly) the whole time, which was so uncomfortable to be listening to for 6 hours.

I was late for my flight but the bus company still waited for me. Thank you for your good support.

I had a very comfortable and safe journey. This bus supports foreigners very enthusiastically. Me and my friend were very happy for the staff's help. Vietnamese people are very friendly, very nice.