This bus company's staff chatted on WhatsApp before taking me to the bus, they were quite enthusiastic. I felt very confident and wasn't afraid of being late for the bus. Thank you guys.

The journey went well. We arrived early and the driver dropped us off at our hotel!

The driver was cheerful and enthusiastic, the bus departed on time, I sat in the seat I reserved, and the bus was new and modern. I will definitely use this service again.

Good, punctual, seated properly, driver was cheerful and courteous.

I called Zalo in advance to add them on WeChat, and then we communicated the pick-up address online. The driver arrived on time on the day of departure and took me to the hotel.

As soon as I got on the car, I was quite satisfied because the car did not have the usual bad smell like other cars. Before picking up, the driver called to schedule a time in advance, so it was very convenient for me to arrange my work. The car was on time. I get carsick but I was quite comfortable on this trip. The driver was extremely cute. Hung Thinh Phat will be my first choice every time I travel from Hue - Da Nang - Hue.

This bus company is excellent. I will continue to support them.

Easy communication, double confirmation and information via Whatsapp. Available to book spontaneously and it was clear where we were supposed to be picked up / dropped off and at what times exactly. Even though the driver had a different drop off location for us, we were able to go to our preferred one.

The informations about pick up locations etc are a little approximative, I asked Vexere where we could get to the big bus directly and at the end the location was still a mini van pick up that brought us to the bus but that is not a big deal. We left on time from Hanoi but made a very long break at the airport to wait some passengers I guess and arrived only 30 minutes late in Sa Pa so very good. There is no WC in the bus so think about it but you’ll do two 30min breaks in freeway area (3k dong to use the bathroom and they are very clean) and will also be able to buy a lot of different snacks and food. Very confortable seats ! Keep in mind that sometimes the quality of the roads is not that good so it can be very shaky. We booked the top 2 seats at the very back of the bus and you can feel the bus vibrating a lot, the lower seats just before these seats were much more confortable and we were able to use them as they were empty. Overall a very good journey :)

Good service quality