Very prompt update via WhatsApp and even late in the evening, they are responsive via WhatsApp. This is my first time using the app and this operator, and I’m pleased with the prompt service. Drove safely and helped me to arrive at my hotel in Hue, even though I didn’t indicate at the point of booking and the driver asked me where I was headed. I’m very appreciative that they could pick me up at my preferred location unlike other operators. I’ve decided to use them again for my return trip back to Da Nang.

Driver was on time and called me 20 minutes before arrival. Driver also asked me if I wanted to be dropped off at a specific address other than the main drop off point. I was dropped Right at my apartment which was super convenient and avoided the cost of a taxi. I will definitely be using this provider from now on with my limousine van needs.

We took a day time sleeper bus with HM Happycar from Hoi An to Phong Nha. I received a WhatsApp message from the organizer to ensure we found the bus ok before departing. The bus was extremely clean and in great condition. The little bed capsules were private and lay totally flat, or you could put them into a partially reclined position. I am 5'4" and could lay completely stretched out, my friend is 5'9" and could do the same with flexed feet. There was a USB port, lights and air vents. The driving felt very safe and there were two drivers who traded off which helped us feel safe as well. We stopped 3 times for toilet breaks. After getting dropped off and going about our day, we realized we forgot air buds on the bus. I messaged them via WhatsApp and they responded immediately that they would ask their cleaning staff. They found them and organised a nearby hostel for them to be dropped off at for us to pick up at our convenience. Very impressed overall, would book with them again.

The departure wasn't punctual because passengers were picked up at each stop when the meeting point was supposed to be at a single point. I appreciate the kindness, but I would have preferred it to have been as agreed upon at the beginning. Otherwise, everything was fine. The car was comfortable, and the driver drove very well. Thank you very much.

I have taken the Hue - Da Nang route many times but have never been satisfied with this trip to the point of saving the number to book it later for sure. The pick-up time was very punctual, other bus companies are often late, so I was very surprised by the punctuality of the bus. The bus was clean, ran smoothly, smelled of essential oils, and was not smelly or dirty. The bus was new. The driver I took today was a sick friend born in the 1990s, drove very well and was extremely safe. This was the first time I took this route and saw the driver obey the speed limit signs, did not use the phone while driving and was very focused, changed lanes slowly and observed carefully. Picked me up from Da Nang at 2:30 and dropped me off at home at 5:00, the best experience among the bus companies I have ever taken.

The bus driver is enthusiastic and picks up on time!

Everything was good. The driver was polite and punctual. Driving was safe, and the pick up and drop off points were clear and in accordance with arrangements

driver cant speak english but he waited at vincom platz 30mins ahead departure. although no phone number is provided，its still easy to find him，just at the right place. most important：he is very on time. 2hour15mins to our hotel in da nang. i want to tip him but my wallet is in my luggage，so I would say happy new year here，hope he can see it. He is a very good driver！