Honestly, I'd read the previous reviews and we were a little worried. But it was the best bus trip we've ever taken. The bus left and arrived on time, the drivers were friendly, the ride was okay (although still bumpy, but that's Vietnam for you ^^), and the seats were comfortable. We were pleasantly surprised.

The bus conductors were cheerful and enthusiastic. I was late but the bus still waited for me and didn't leave like other buses. I will support the bus company on other occasions.