All service experiences were good, each car picked up earlier than scheduled on the app (probably due to holidays and had been notified in advance but still a bit stuck on the pre-arranged schedule), enthusiastic and polite staff! Still 5 stars!

The bus company is ok and picks you up on time. However, the drivers and drivers neglected to fix the problem of restricting smoking in the car, which was ok. Because not all passengers are comfortable with the smell of smoking. I've been a passenger in many bus companies that are private, but please follow the way Phuong Trang Busline operates, from the switchboard to the rules... Even if the ticket is more expensive, it's still acceptable..

I really like it, oh my gosh, I'm a person who often takes the bus, maybe 10-20 times a year, before that I always took the VTD bus, but today there were no seats left so I booked to try this bus and I love it, the bus runs very smoothly, I get carsick quite easily, the bus shakes a little and I get carsick right away, but on this bus I sit in all kinds of ways, even for almost half the distance I don't lie down, the air conditioner is very cool, not too cold, not too hot, many buses I take have the air conditioner on like in the Arctic winter, the blanket is also very warm, my mom doesn't smell or itch, I feel very secure covering it up. There are some buses with thin blankets, the air conditioner is cold, I put them on at once, it's both smelly and itchy, I don't dare cover it up, there are water at the rest stops to go to the toilet, huhu, many places I've been on other buses don't have water or even paper 😭 but in return, the bed is a bit small, the meal ticket is also more expensive than other buses, the service at the ticket office is a bit harsh, it seems like this bus has also been criticized for its service or something. In summary, cheap price, toilet (with water), warm and fragrant blanket, smooth car, no shaking or motion sickness but small bed, food ticket is a bit more expensive than other cars, ticket service is not good but I am an expert in booking tickets online so in general, great, will be a regular customer in the future 😍😍

The bus company has been recently updated, so it's very clean. They even have TVs, which brings back nostalgic memories of going to Saigon with my parents when I was a child. The charging sockets have also been updated so they work with all phones. The drivers are polite and friendly, so you can rest assured. The price is also reasonable. Overall, it's great. If you need transportation to Pleiku, ask the drivers to drop you off at Bay Lang bus station – it's right in the city center, so you can get off and have breakfast! 10/10

The driver was cheerful, and the assistant driver was kind and friendly. I forgot something, but luckily he was so honest and helpful. Thank you so much to the assistant driver and the driver. I will support this bus company more.

Pick up on time, drive safely.