I went with a small child from check in to boarding the bus. The staff was very enthusiastic and friendly.

The car arrived on time, the driver and staff were enthusiastic. The car was cool, no smell, the ride was comfortable, there was a toilet and a phone charger. Very ok

We booked an overnight bus trip from Hue to Hanoi for two people. The bus arrived at the pickup point one hour late, which can be relatively normal here since buses often pick up passengers from other cities beforehand. The journey itself was very relaxed, the sleeper seats were comfortable, and even at 1.80 m tall I was able to sleep well. After we arrived, we forgot a small bag on the bus, but we got it back the same evening completely unharmed. Of course, it’s better to avoid that kind of stress, but it was nice to see that the bus company cares about its customers. We would definitely travel with them again.

Customer service is quite good.

The bus company is friendly, enthusiastic, and leaves on time. Modern and clean facilities. However, we have to transfer twice so it takes a little more time.

At first I was scared reading the reviews but it was ok ((((= the driver was happy and friendly and carried my things carefully

- It was stormy but the driver still drove on time. Safe, secure. The car ran smoothly. - The bus company was enthusiastic and dedicated. They supported me with changing the trip for free. The bus company waived the excess baggage fee. The staff was enthusiastic and friendly. - I quite liked the driver. Safe driving. Thoughtful, friendly, enthusiastic. - The car was comfortable, had massage, and had a charging outlet. - In the midst of the storm, I was still on time to check in at the airport, so I gave it 5 stars.

The transportation company contacted me proactively, provided clear instructions, and the journey was smooth and comfortable.