I was at the designated meeting point, and they asked me to go to another one a 10-minute walk away. I told them I couldn't walk with all my luggage and that I had already taken a taxi. They immediately sent me a taxi, paid for by them, and dropped me off at my hotel at the arrival point. The text message responses were clear and quick, so I was very happy. I arrived an hour after the scheduled time, but that didn't bother me. The bus was comfortable and clean.

The bus ran relatively on time, with a shuttle service at the Phuong Trang company office as per the booked ticket, transferring passengers to the specific address in Da Lat. The bus was clean, although the sleeping berths were a bit small. The bus company was professional, and the price was 260k VND from Saigon to Da Lat. The travel time was exactly as scheduled. The driver was professional. The experience of booking through the Vexere app was also very good; when purchasing an additional ticket, a staff member on Zalo provided support within 10 minutes. It's definitely worth choosing Phuong Trang's service and booking through the Vexere app.