The informations about pick up locations etc are a little approximative, I asked Vexere where we could get to the big bus directly and at the end the location was still a mini van pick up that brought us to the bus but that is not a big deal. We left on time from Hanoi but made a very long break at the airport to wait some passengers I guess and arrived only 30 minutes late in Sa Pa so very good. There is no WC in the bus so think about it but you’ll do two 30min breaks in freeway area (3k dong to use the bathroom and they are very clean) and will also be able to buy a lot of different snacks and food. Very confortable seats ! Keep in mind that sometimes the quality of the roads is not that good so it can be very shaky. We booked the top 2 seats at the very back of the bus and you can feel the bus vibrating a lot, the lower seats just before these seats were much more confortable and we were able to use them as they were empty. Overall a very good journey :)

I booked a car with 3 rows of beds, but it seemed like there weren't enough passengers, so the bus company transferred it to me in a cabin, which is more comfortable and spacious. Like so much. The car runs fast, the room is spacious, with good air conditioning. The 4-hour trip from Sapa to Vietnam has a very beautiful view on the highway.

I was a bit hesitant booking the sleeper bus because I have heard many horror stories about them, however the ride was very pleasant. We bought the double bed and even though I am 195cm high, the journey was comfortable and I was able to sleep most of the time (although I couldn’t fully stretch my legs. I would need another 20-30cm for that). The bed was wide and the two of us could fit there quite nicely. There were two stops along the way to Sapa (cca every 2 hours) for bathroom and snacks. The bed was clean and the bus driver honked only occasionally. I really recommend this bus. And if you are taller like me, I recommend paying extra for the better bed.

I had a very comfortable and safe journey. This bus supports foreigners very enthusiastically. Me and my friend were very happy for the staff's help. Vietnamese people are very friendly, very nice.