For me personally, everything is ok. The driver called back to report the time the car arrived at the pick-up point and after the trip, the bus company called over for customer service. If possible, there should be wifi for guests to use.

I was quite nervous when I read many comments saying the bus was late, but the bus arrived 10 minutes earlier, so it probably depends on the bus and fate. The vehicle is fully equipped with water, towels, cakes, blankets, and pillows. The bed is quite comfortable if sleeping for 1 person. Even though my lover and I are both 7-8 feet tall, quite thin, we still feel a bit tired lying down. I think this trip is ok, I still have to wait for the return trip. Regarding payment, I think I should choose online payment to get a discount, because I choose to pay when getting on the bus but in the end I still have to transfer money in advance to deposit a seat. Generally satisfied.

Buses from Bau Bang - Ha Tien have good quality, drivers and bus assistants have enthusiastic service attitude

It's cool that when this bus picks up passengers, it's easy to be late to its destination.

- There are new and old cars, old cars are often damaged and are a bit more cramped - the driver + bus assistant are friendly and comfortable, enthusiastically call to report bus times - run on time/earlier, so leave 30 minutes early