The female receptionists were lovely. The male staff at the university office were cheerful, caring, and enthusiastic. During my trip, there were two elderly families talking quite loudly. When a staff member reminded them to be quiet, the two elderly people scolded her. If they had given a bad review, I would have responded in kind. The staff member's reminder was very accurate. The two elderly people were talking very loudly, so loudly that I even dreamt about their conversation. So, if the staff member receives a complaint, please don't deduct their salary. If they do, please tell them to contact me at my phone number, and I'll assist them. My number ends in 666, the trip was from the university to Nha Trang on January 16th. Oh, and the lovely female receptionists even changed my single room to a double room and added a note saying (I'm alone) in love. But sleeping alone in a double room means every time the bus turns a corner, it's a disaster! I don't travel by bus often, but it's enough to give it a 10/10.

The bus ran relatively on time, with a shuttle service at the Phuong Trang company office as per the booked ticket, transferring passengers to the specific address in Da Lat. The bus was clean, although the sleeping berths were a bit small. The bus company was professional, and the price was 260k VND from Saigon to Da Lat. The travel time was exactly as scheduled. The driver was professional. The experience of booking through the Vexere app was also very good; when purchasing an additional ticket, a staff member on Zalo provided support within 10 minutes. It's definitely worth choosing Phuong Trang's service and booking through the Vexere app.

The service is very good, the hotline is gentle, the staff on the bus is very happy, the price is reasonable, I met a very cute car owner, I have traveled North and South many times but this is the first time I met him, he is very satisfied and will continue to support me 🥰

This was my first time using Bao Ngoc bus and I have to say the experience was better than I expected. The bus arrived on time, the driver drove smoothly and was very polite. The bus was clean, airy, and the beds were comfortable, so even though it was my first time using it, I didn't feel uncomfortable or unfamiliar. The staff were enthusiastic in supporting me from the time I booked the ticket to when I arranged my luggage, making me feel very secure. Overall, it was a good impression, and I will definitely continue to choose Bao Ngoc for future trips.

79-05527 Thank you so much to the bus driver. I'm a Korean who doesn't know anything, but I kept asking on Google Maps "Are you sure you're going here?" and asking strange questions like "Can you take me to our hotel?" But the driver took care of everything. Originally, I arrived at 2:30 a.m., and I was informed at that time, but the driver told me to sleep more, waited at the gas station, and even picked me up at the hotel by limousine bus in the morning. I looked so stupid that I think the driver helped me. If the driver wasn't there, I'm still thinking about that story because it must have been dangerous.. Thank you so much.. Thank you so much to the 79-05527 bus driver. I'm a Korean who doesn't know anything, but the driver solved everything even though I kept asking on Google Maps, "Are you going here?" and asking weird questions, “Are you taking us to our hotel?” Originally, I arrived at 2:30 am, but I didn't get off at that time, but the driver told me to sleep more and waited at the gas station, and even picked up the hotel with a limousine bus in the morning. .I think the driver helped me because I looked so stupid.. I'm still thinking about it that it would have been dangerous without the driver.. Thank you from the bottom of my heart.. 79-05527 Cảm ơn tài xế xe buýt rất nhiều. If you don't know how to do it, let's see how it works Google Maps, "B What's wrong with you?" What is wrong with you?” It's 2:30 and I'm talking about it. ạn bằng xe buýt Limousine. Toi nghĩ tài xế đã giúp tôi vì trông tôi quá ngu ngốc. Tôi vẫn đang nghĩ về nó rằng sẽ rất nguy hiểm nếu không có tài xế... Cảm ơn các bạn rất nhiều.

The bus conductors were cheerful and enthusiastic. I was late but the bus still waited for me and didn't leave like other buses. I will support the bus company on other occasions.

I traveled with my wife from Saigon to Danang. Everything was fine. The bus was new and comfortable. The staff didn't speak English, so we had to use Google Translate. They showed us where toilets were and where to eat. The bus stopped 4 times within our 16-hour trip. We arrived 3 hours earlier than expected. Authentic experience :). The main problem was the company changed our pick up point. They were calling us a whole morning to inform about it but we couldn't understand Vietnamese. The manager in our hotel helped us.

The car is clean, new, the staff is polite, departs on time, sits in the right place, and has ready-to-drink water. Only the lack of a toilet is great. The ticket price does not include food, so everyone can buy it and bring it to the stop to eat. Sometimes the stop has dishes you don't like or the price is a bit high! The rest of the garage is very good, so go.

Good experience. The staff was cheerful, polite and friendly. The arrival time was 1 hour later than expected because the car had to stop many times to load and unload goods and pick up passengers. Overall, I feel secure when using this bus company's service, and will support and recommend this bus company's service to my relatives.

I always choose Phi Hiep to accompany me on long trips...

Here’s my honest review of my experience traveling with this company from Hanoi to Danang. The Good: • Immaculate cleanliness: The bus was impressively clean, and they are very strict about maintaining this standard – eating is not allowed on board. It’s the first time I’ve seen such a focus on cleanliness in Vietnam. Everything inside the bus looked new and spotless. • Reliable WiFi: The onboard WiFi worked perfectly throughout the trip. • Charging options: USB and USB-C charging ports were available, which I also encountered for the first time. • Quiet and peaceful environment: They didn’t leave the lights on unnecessarily or play loud music, which made it easy to relax and sleep during the journey. • Regular restroom stops: They scheduled frequent stops, making it convenient for everyone. The Not-So-Good: • Last-minute change of pickup location: A few hours before departure, they informed me that the pickup point had been changed to a location about 30 minutes farther away. However, they compensated me with 100,000 VND, which I found fair. • Unfriendly drivers: The drivers weren’t particularly friendly or helpful, but nothing unbearable. • Overcrowded transfer in Danang: When we transferred to another bus to get to our hotel in Danang, it was overcrowded, and I ended up sitting on a plastic stool in the middle aisle, which wasn’t ideal. Overall: Despite a few minor inconveniences, I had a positive experience with this company. It’s by far the best bus service I’ve used in Vietnam. The cleanliness, comfort, and quietness made a significant difference, and I would recommend it to anyone traveling this route.