At 22:00, I took the Single Cabin (2nd floor) from Hanoi directly to Sapa without going through Lao Cai. 1. I changed my reservation time over the phone 3 days before using the bus. Communication was possible in English and changing the time was also easy. If you arrive 10 minutes before the bus departure time, you can comfortably receive a paper ticket. ++ 2. They say the bus sometimes comes late, but it came on time. 3. The facility was clean and odorless. I used the 2nd floor, and although the 1st floor has a slightly higher ceiling, I definitely recommend the 2nd floor because it is twice as expensive. + 4. The seat did not fully recline, but only went to about 160 degrees (there is space behind the seat back to place shoes, etc.). The length is not generous, so if you are taller than 175cm, you may need to bend your knees slightly. - 5. There was no bathroom, but we stopped at a rest area twice during the 5 hours to Sapa and were allowed to use the restroom. 6. Hand out a bottle of water to each person. WiFi was connected well. The biggest disappointment was that while going to Sapa, the power on the bus was cut off, so it was impossible to charge my phone even though there was a USB plug. I don't know what it's like during daytime hours. There's no TV, but that's okay since I didn't plan on watching it in the first place. - 7. A guide who could speak English took the bus with us and accompanied us to the final destination. They made announcements right before departure and arrival, and especially when we first got on, they even moved our seats to a slightly larger space (but they didn't move us to the first floor, where the price was different). +++ 8. Even though I rode on the second floor, I didn't feel much of a rattle while driving and I didn't get motion sick. There was a protection device to prevent the seat from rolling over while sleeping (each seat also had a curtain for privacy). + 9. Departure at 22:00 and arrival at 03:00 the next day, but they allowed me to sleep on the bus until 06:00. ++ The service was perfect, to the point where it was very, very disappointing that this was a bus company that only operated during the day. Since the bus company (Sao Viet) returning from Sapa to Hanoi was the worst, it may look better, but if I go to Sapa in the future, I think I will check the timetable of this bus company (Sapa Express) first.

I chose HK Bus again after booking a bus to Sapa. The drivers were very friendly. The bus company supported a transfer when I suddenly requested. My friend forgot my things on the bus after being dropped off at the airport, I quickly called the driver and surprisingly the driver did not blame me and was willing to wait for me to get my things back. The driver's interface was quite confusing but extremely friendly. Thank you HK BUSLINES for making my trip more wonderful. I would like to thank the driver and the bus company. I will still choose HK BUSLINES for future trips.

I booked a car with 3 rows of beds, but it seemed like there weren't enough passengers, so the bus company transferred it to me in a cabin, which is more comfortable and spacious. Like so much. The car runs fast, the room is spacious, with good air conditioning. The 4-hour trip from Sapa to Vietnam has a very beautiful view on the highway.

Definately this bus company is the best! I highly recommend! If I knew it earlier I would been used only this company. Worth the price! They provide a bottler of water, be seated in the reserved seat position(because some company cannot, regardless you booked for a seat), some staff can speak Eng, clear announcement in Eng for about rest area like how long, how many times, what time on and on. So specious seat!you can actually book one seat for 2ppl. My partner and I stayed at one seat regardless we booked 2 seat separately.

Very comfortable sleeper bus. This was my first time on one of these busses it was great! When reserving a seat it appears that two are together on the right side and one single on the left. In reality, there are 3 evenly spaced rows. You're not sleeping right next to someone.

I was a bit hesitant booking the sleeper bus because I have heard many horror stories about them, however the ride was very pleasant. We bought the double bed and even though I am 195cm high, the journey was comfortable and I was able to sleep most of the time (although I couldn’t fully stretch my legs. I would need another 20-30cm for that). The bed was wide and the two of us could fit there quite nicely. There were two stops along the way to Sapa (cca every 2 hours) for bathroom and snacks. The bed was clean and the bus driver honked only occasionally. I really recommend this bus. And if you are taller like me, I recommend paying extra for the better bed.

I had a very comfortable and safe journey. This bus supports foreigners very enthusiastically. Me and my friend were very happy for the staff's help. Vietnamese people are very friendly, very nice.

The car is beautiful, clean, and the equipment on the car is almost new. The driver drives safely and has a gentle attitude 😇 The bus is a bed but is also suitable for tourists because there is a very cute English-Vietnamese tour guide, Anh Phuc, on board. In addition to providing information about Hanoi, Sapa is also very humorous and witty, picking guests up and packing thoughtfully. The above things have made my experience of traveling to Sapa more meaningful that I did not have this feeling when traveling through other bus companies before. Thanks Green Travel