Thank you web vexere for having a good experience. I have received enthusiastic advice since booking tickets on the website. Thank you to the consultants of Hai Au car company. I booked the wrong return ticket from 5:20 p.m. to 5:20 p.m., but the staff at the counter contacted me and mobilized to change the ticket very quickly, still ensuring my departure and return times were on time. If there is a next time, I will continue to trust and use the services of Vexere and Hai Au bus company ^^

I am quite satisfied with the customer care, the way the garage operates, and the vehicle is also very good. The only thing is that I booked to travel on an 11-seat car, picked up and dropped off in the inner city, from Hanoi to Hai Phong, traveling for 1 person with 2 boxes of goods equivalent to 40x40x40, each box weighing nearly 10kg. I clearly told the bus company to allow me to transport the goods at the same time, I would pay the shipping fee, but I was told that there was not enough space for the goods, so at first I moved to a 28-seat bus. After that, there was no 28-seat bus with the same departure time that I booked. When I returned, I agreed with the garage that I would book another place to park the goods. I am very grateful that the garage sincerely provides maximum support to customers. However, I had to go to the Hanoi Office myself, and catch the return flight from the Hai Phong Office to my destination. Meanwhile, the storage compartment in the car is very comfortable, not impossible to transport. I even heard a few guys in the driver or operations department say why they accepted these (my 2 packages). I think if the bus company helped me book an extra seat for those 2 packages, they should also treat me like a normal passenger, right? Anyway, I thank the bus company for supporting me in such a hurry. I still want to continue using the garage's service if I need to move in the future. Thank!

The bus company's service was very good, there was a shuttle bus to pick me up and drop me off at my place, the driver who took me from HP to HN was very professional, when I got on the bus I was a bit sleepy so he lowered my seat and turned off the music, when I woke up and realized I couldn't find my phone, he immediately called a shuttle bus to find my phone and I received my phone that same day. Thank you very much to him and the bus company. 1000 stars.

Very comfortable seat. I’m 1.8m tall and there was plenty of room. Pick up and drop off locations meant that I needed to book a taxi at both ends of the journey but it wasn’t too far in either case

- It was stormy but the driver still drove on time. Safe, secure. The car ran smoothly. - The bus company was enthusiastic and dedicated. They supported me with changing the trip for free. The bus company waived the excess baggage fee. The staff was enthusiastic and friendly. - I quite liked the driver. Safe driving. Thoughtful, friendly, enthusiastic. - The car was comfortable, had massage, and had a charging outlet. - In the midst of the storm, I was still on time to check in at the airport, so I gave it 5 stars.