Very prompt update via WhatsApp and even late in the evening, they are responsive via WhatsApp. This is my first time using the app and this operator, and I’m pleased with the prompt service. Drove safely and helped me to arrive at my hotel in Hue, even though I didn’t indicate at the point of booking and the driver asked me where I was headed. I’m very appreciative that they could pick me up at my preferred location unlike other operators. I’ve decided to use them again for my return trip back to Da Nang.

I had a wonderful experienced

The departure wasn't punctual because passengers were picked up at each stop when the meeting point was supposed to be at a single point. I appreciate the kindness, but I would have preferred it to have been as agreed upon at the beginning. Otherwise, everything was fine. The car was comfortable, and the driver drove very well. Thank you very much.

The driver was very good and dropped me off close to my home stay.

The journey went well. We arrived early and the driver dropped us off at our hotel!

Thanks driver, I arrived at the place my daughter forgot her phone in the car and the driver enthusiastically stopped to return it!

The driver was cheerful and enthusiastic, the bus departed on time, I sat in the seat I reserved, and the bus was new and modern. I will definitely use this service again.

As a regular customer, I saw this new bus company and decided to try it out. I'm usually hesitant to write a review, but I have to give them 5 stars because I'm extremely satisfied. The bus is new and the interior is very luxurious. Most importantly, it's odorless, which significantly reduced my motion sickness symptoms. The driver drove very smoothly, maintaining a consistent speed, and the bus has massage seats. I'm very happy with my trip, and if I need a bus service again, this will be my first choice.

I called Zalo in advance to add them on WeChat, and then we communicated the pick-up address online. The driver arrived on time on the day of departure and took me to the hotel.

As soon as I got on the car, I was quite satisfied because the car did not have the usual bad smell like other cars. Before picking up, the driver called to schedule a time in advance, so it was very convenient for me to arrange my work. The car was on time. I get carsick but I was quite comfortable on this trip. The driver was extremely cute. Hung Thinh Phat will be my first choice every time I travel from Hue - Da Nang - Hue.

Excellent service, on time, at the correct location, and the driver was cheerful and friendly!

The driver was super handsome and enthusiastic, and the car was fully equipped. I will recommend and support this transportation company.

Easy communication, double confirmation and information via Whatsapp. Available to book spontaneously and it was clear where we were supposed to be picked up / dropped off and at what times exactly. Even though the driver had a different drop off location for us, we were able to go to our preferred one.

The informations about pick up locations etc are a little approximative, I asked Vexere where we could get to the big bus directly and at the end the location was still a mini van pick up that brought us to the bus but that is not a big deal. We left on time from Hanoi but made a very long break at the airport to wait some passengers I guess and arrived only 30 minutes late in Sa Pa so very good. There is no WC in the bus so think about it but you’ll do two 30min breaks in freeway area (3k dong to use the bathroom and they are very clean) and will also be able to buy a lot of different snacks and food. Very confortable seats ! Keep in mind that sometimes the quality of the roads is not that good so it can be very shaky. We booked the top 2 seats at the very back of the bus and you can feel the bus vibrating a lot, the lower seats just before these seats were much more confortable and we were able to use them as they were empty. Overall a very good journey :)

driver cant speak english but he waited at vincom platz 30mins ahead departure. although no phone number is provided，its still easy to find him，just at the right place. most important：he is very on time. 2hour15mins to our hotel in da nang. i want to tip him but my wallet is in my luggage，so I would say happy new year here，hope he can see it. He is a very good driver！

New car, great experience.

We took a day time sleeper bus with HM Happycar from Hoi An to Phong Nha. I received a WhatsApp message from the organizer to ensure we found the bus ok before departing. The bus was extremely clean and in great condition. The little bed capsules were private and lay totally flat, or you could put them into a partially reclined position. I am 5'4" and could lay completely stretched out, my friend is 5'9" and could do the same with flexed feet. There was a USB port, lights and air vents. The driving felt very safe and there were two drivers who traded off which helped us feel safe as well. We stopped 3 times for toilet breaks. After getting dropped off and going about our day, we realized we forgot air buds on the bus. I messaged them via WhatsApp and they responded immediately that they would ask their cleaning staff. They found them and organised a nearby hostel for them to be dropped off at for us to pick up at our convenience. Very impressed overall, would book with them again.