Hi everyone. The assistant is a wonderful girl, polite and attentive. Her attitude alone is enough to give this service a 5. She gave me half a day's notice of the departure time. She also provided advice on all matters, even those unrelated to this trip. I asked which taxi service I could use in Hanoi. She suggested I book a taxi; the price wasn't much different from what I found on Grab. The bus was clean, comfortable, and air-conditioned. The driver drove carefully. The bus was a little late, but I could see he'd been waiting a long time for tourists from a hotel near mine.

The informations about pick up locations etc are a little approximative, I asked Vexere where we could get to the big bus directly and at the end the location was still a mini van pick up that brought us to the bus but that is not a big deal. We left on time from Hanoi but made a very long break at the airport to wait some passengers I guess and arrived only 30 minutes late in Sa Pa so very good. There is no WC in the bus so think about it but you’ll do two 30min breaks in freeway area (3k dong to use the bathroom and they are very clean) and will also be able to buy a lot of different snacks and food. Very confortable seats ! Keep in mind that sometimes the quality of the roads is not that good so it can be very shaky. We booked the top 2 seats at the very back of the bus and you can feel the bus vibrating a lot, the lower seats just before these seats were much more confortable and we were able to use them as they were empty. Overall a very good journey :)

I had a wonderful experience traveling by this bus. The driver was friendly and drived safely, the ride was smooth, and the service was excellent. Thank you!

Fantastic, organized bus/speed boat trip. Highly recommend. Got a text the night before on wattsapp from the bus company which was fantastic so we had a number. Had to change the pick up point as It was pelting down rain, they were fine about it. Bloke made sure we were aon board, he spoke English. He gave out all the information first in Vietnamese and then in English. We went from Cat ba to Hanoi, had to get off the bus, onto the speed boat and then onto another bus. Well organized, great communication, fantastic trip.

Excellent, comfortable bus journey - works definitely recommend. Contact from bus conductor was perfect, and when he came to meet me personally at the pickup spot he had my details which was reassuring. He also gave plenty of advance warning of the final stop in Sa Pa so passengers could be ready to depart, and was clear about how long we had at rest stops - he really was great. I have only 2 criticisms - and as far as I understand, they was not the fault of the bus company or conductor, rather because of the ticket I booked through Vexere - the pickup time I was given was 45 minutes before official departure (as is normal), but we actually passed by the exact same place and picked up more passengers around an hour later, having gone all the way around Ha Giang! It wasn't a big deal and I was comfortable (and I knew we'd be collecting more people after me because of my pickup time, just not that we'd be going part my exact stop again).. but who really wants an extra hour sitting on a bus for no reason? Also, when booking my seat the configuration on the app was incorrect so although the seat number I hadwas correct, it was not in the place I expected (opposite side of the bus, and a top bunk instead of bottom!) - it could have been user error on my part but if so it wasn't clear on the site, so be super-careful when selecting seats! Again, not the bus company's fault at all - everything about my journey was perfect.

Great ride. Very comfortable bus and driving. On time