We booked an overnight bus trip from Hue to Hanoi for two people. The bus arrived at the pickup point one hour late, which can be relatively normal here since buses often pick up passengers from other cities beforehand. The journey itself was very relaxed, the sleeper seats were comfortable, and even at 1.80 m tall I was able to sleep well. After we arrived, we forgot a small bag on the bus, but we got it back the same evening completely unharmed. Of course, it’s better to avoid that kind of stress, but it was nice to see that the bus company cares about its customers. We would definitely travel with them again.

The trip was very safe, and the driver was polite and friendly.

Here’s my honest review of my experience traveling with this company from Hanoi to Danang. The Good: • Immaculate cleanliness: The bus was impressively clean, and they are very strict about maintaining this standard – eating is not allowed on board. It’s the first time I’ve seen such a focus on cleanliness in Vietnam. Everything inside the bus looked new and spotless. • Reliable WiFi: The onboard WiFi worked perfectly throughout the trip. • Charging options: USB and USB-C charging ports were available, which I also encountered for the first time. • Quiet and peaceful environment: They didn’t leave the lights on unnecessarily or play loud music, which made it easy to relax and sleep during the journey. • Regular restroom stops: They scheduled frequent stops, making it convenient for everyone. The Not-So-Good: • Last-minute change of pickup location: A few hours before departure, they informed me that the pickup point had been changed to a location about 30 minutes farther away. However, they compensated me with 100,000 VND, which I found fair. • Unfriendly drivers: The drivers weren’t particularly friendly or helpful, but nothing unbearable. • Overcrowded transfer in Danang: When we transferred to another bus to get to our hotel in Danang, it was overcrowded, and I ended up sitting on a plastic stool in the middle aisle, which wasn’t ideal. Overall: Despite a few minor inconveniences, I had a positive experience with this company. It’s by far the best bus service I’ve used in Vietnam. The cleanliness, comfort, and quietness made a significant difference, and I would recommend it to anyone traveling this route.

The first time I went from Nghe An to Da Nang, I was a bit worried that the bus company was cheating me, but in reality it was very ok. The bus company was friendly, the operator called to confirm and remind me of the schedule to avoid missing the bus. 10 minutes before the bus arrived, both the driver and the operator called. All information about the license plate and the driver's phone number matched the email received. I kept the seat I booked for myself. The bed was spacious and comfortable, the bus ran smoothly and had no smell, and I arrived in Da Nang almost 1 hour earlier than the scheduled time. 10 points, next time I need to choose this bus company to go from Vinh <-> Da Nang

The car ran extremely smoothly. The service staff was very friendly and enthusiastic in assisting passengers whenever needed. Although the bed position was a bit wrong when I booked through VXR, I still accepted the change.

The car runs on time, the service staff is enthusiastic and friendly, and returns at the right place

The bus was quite bumpy and not very punctual, but the drivers and conductors were very helpful.

The female receptionists were lovely. The male staff at the university office were cheerful, caring, and enthusiastic. During my trip, there were two elderly families talking quite loudly. When a staff member reminded them to be quiet, the two elderly people scolded her. If they had given a bad review, I would have responded in kind. The staff member's reminder was very accurate. The two elderly people were talking very loudly, so loudly that I even dreamt about their conversation. So, if the staff member receives a complaint, please don't deduct their salary. If they do, please tell them to contact me at my phone number, and I'll assist them. My number ends in 666, the trip was from the university to Nha Trang on January 16th. Oh, and the lovely female receptionists even changed my single room to a double room and added a note saying (I'm alone) in love. But sleeping alone in a double room means every time the bus turns a corner, it's a disaster! I don't travel by bus often, but it's enough to give it a 10/10.

New car, I went on the Quy Nhon -> Da Nang trip and it was very comfortable. The shuttle bus picked up and dropped off at both QN and DN. The car company is new but I don't know why I saw many low reviews so I was hesitant when I bought the ticket, but after the trip I found it great. All the staff were friendly and enthusiastic. Text the co-driver if you want to go to the toilet and he happily stopped the car at the nearest gas station so my family could get off!! Other cars sometimes grimaced and cursed lightly :) New car, strong air conditioner, clean. I don't understand why there are many low reviews? Everyone please support me, I went from Quy Nhon to Da Nang and the whole car had 7 passengers, it was pitiful. Wish Tan Quang Dung success.

The EARLIEST trip on this app is 6am. Because I have something to do in my hometown, this is the first time I booked through this app. I learned from experience that when booking through bus ticket apps, you must call the bus company in advance to confirm the pick-up address and time as on the app because some bus companies do not write the exact time, so it takes a lot of time. Luckily, I didn't get sick on the bus, the lunch was delicious, the staff was friendly, the bus was clean,... The review is good:))