The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

I went with a small child from check in to boarding the bus. The staff was very enthusiastic and friendly.

The service was great, everyone! The beds were quite nice and comfortable, and the bus company even provided passengers with bread, water, and wet wipes on board. Overall, I think Sao Nghe was the best among the three bus companies, and they arrived earlier than scheduled. The bus was clean and the lights were nice too. In general, I had a very good impression of the bus company.

The service is very good, the customer service staff is very friendly and enthusiastic, the car runs on the highway so it takes only 4 hours from Vinh to Hanoi, the bumpy car is due to the road everyone.

In the afternoon, I got a bus ticket that ran very well. In the afternoon, when I booked tickets A1 and B1, the staff put me near the back of the bus even though I arrived very early. This part of the bus doesn't have curtains and I'm in the sun so I called the operator so I could change seats. When I arrived in Hanoi, I switched to another car from this company and enjoyed it very much. The car was newer, comfortable and clean. Driver and staff are also enthusiastic.

The bus was clean, the beds were comfortable, and the driver was skilled and drove safely.

Customer service is quite good.

The car arrived on time, the driver and staff were enthusiastic. The car was cool, no smell, the ride was comfortable, there was a toilet and a phone charger. Very ok