⭐ 4.5/5 Thanks to the Vexere app, I had a pretty good trip with HK Buslines. The bus was luxurious with a private cabin for each passenger, and the staff were friendly and attentive. Vexere’s hotline worked efficiently and showed responsibility toward customers. Cons: -0.5 star because the booking process on the app is too quick, making it easy to select the wrong step and impossible to go back, which could result in service cancellation. -0.5 star because drop-off is only at the company’s representative office, not at my home :) Pros: The bus departed and arrived on time. Pick-up was exactly at the registered location. Professional and helpful staff. Overall, I rate 4.5 stars for both the Vexere app and HK Buslines. I hope the app and the company will continue to improve to provide even more convenience for passengers. Best (Nhờ có app Vexere mà mình được trải nghiệm chuyến đi bằng ô tô của HK Buslines khá ổn. Xe sang trọng, mỗi người một cabin riêng, nhân viên phục vụ nhiệt tình. Hotline của Vexere làm việc hiệu quả, có trách nhiệm với khách hàng. Điểm trừ: -0.5 sao vì thời gian thao tác trên app quá nhanh, dễ chọn nhầm bước và không thể quay lại chỉnh, dẫn tới nguy cơ bị hủy dịch vụ. -0.5 sao vì khi trả khách, hãng chỉ trả tại văn phòng đại diện chứ không trả tại nhà riêng. Điểm cộng: Xe xuất bến và đến nơi đúng giờ. Đón khách tại đúng địa điểm đã đăng ký. Nhân viên chuyên nghiệp, nhiệt tình. Tổng thể, mình đánh giá 4.5 sao cho cả app Vexere và HK Busline. Hy vọng app và hãng sẽ ngày càng phát triển để mang lại trải nghiệm thuận tiện hơn nữa cho hành khách. Trân trọng)

The car ran extremely smoothly. The service staff was very friendly and enthusiastic in assisting passengers whenever needed. Although the bed position was a bit wrong when I booked through VXR, I still accepted the change.

- It was stormy but the driver still drove on time. Safe, secure. The car ran smoothly. - The bus company was enthusiastic and dedicated. They supported me with changing the trip for free. The bus company waived the excess baggage fee. The staff was enthusiastic and friendly. - I quite liked the driver. Safe driving. Thoughtful, friendly, enthusiastic. - The car was comfortable, had massage, and had a charging outlet. - In the midst of the storm, I was still on time to check in at the airport, so I gave it 5 stars.

Bus quite nice, but didnt have pillow, didnt get assigned seats, and was more than 1 hour late, but that didbt matter because of good driving, nice staff, and quiet atmosphere to sleep! Overall happy as i was able to sleep well!

The informations about pick up locations etc are a little approximative, I asked Vexere where we could get to the big bus directly and at the end the location was still a mini van pick up that brought us to the bus but that is not a big deal. We left on time from Hanoi but made a very long break at the airport to wait some passengers I guess and arrived only 30 minutes late in Sa Pa so very good. There is no WC in the bus so think about it but you’ll do two 30min breaks in freeway area (3k dong to use the bathroom and they are very clean) and will also be able to buy a lot of different snacks and food. Very confortable seats ! Keep in mind that sometimes the quality of the roads is not that good so it can be very shaky. We booked the top 2 seats at the very back of the bus and you can feel the bus vibrating a lot, the lower seats just before these seats were much more confortable and we were able to use them as they were empty. Overall a very good journey :)

The service is very standard, the price is reasonable. 2 couples sleep in a double cabin, it's comfortable, the curtains are very discreet and private, the hotline is enthusiastic and the staff on the bus is very funny and cute, it's worth going back many times 👍👍

I have left by accident some of my stuff in the bus after the ride and noticed it when the bus was already on the way to different destination, however I contacted support and driver and they did what they could to return it to me at the same day ! So grateful! For this they definitely deserve 5 stars! Otherwise ride was okay, we departed hour later as scheduled however arrived earlier for 1-2 hours. Had several stops and there’s no toilet in the bus. Normal ride, just really chilly inside, wear long sleeves!

Very convenient and comfortable, punctual. Friendly and enthusiastic driver.

This was the first time I drove a long distance but felt like a short one, the car drove as smooth as a Samsung and the seat was like a cool, air-conditioned bed. Initially, the car had a problem and the driver reported being late, but he handled it and came to pick us up as scheduled on the system. The driver, Van Si, was so funny and enthusiastic that despite the wind and rain, he transported us safely to our destination. 5⭐️ for driver Van Si and the garage. Next time, I hope to have the chance to meet you again.

The car runs on time, the service staff is enthusiastic and friendly, and returns at the right place

The driver was very punctual, had a good attitude, every time the seat was not as chosen, we sympathize with the bus company because there were elderly people so they slept in the upper bed, the driver drove safely.

I'm surprised that this bus has a low rating. I expected the worst, but a modern, clean bus arrived. My stop was only 10 minutes from the hotel, which is very convenient and very ideal. 23.50 departure and 8.30 arrival. Very clearly. It's very fast from Nha Trang to Da Nang. The driver's assistant spoke English and helped. The bus was picking me up from some intersection where there was no stop, I was worried that the DDU was not there. But the bus arrived on time. I wasn't so nervous because I met another guy at the bus stop who was waiting for the bus. On the downside, the woman who called in advance of the trip told me to save her number and call her in case of any situations, and when I called to find out about the stop, no one answered the phone.

At first I was scared reading the reviews but it was ok ((((= the driver was happy and friendly and carried my things carefully