- It was stormy but the driver still drove on time. Safe, secure. The car ran smoothly. - The bus company was enthusiastic and dedicated. They supported me with changing the trip for free. The bus company waived the excess baggage fee. The staff was enthusiastic and friendly. - I quite liked the driver. Safe driving. Thoughtful, friendly, enthusiastic. - The car was comfortable, had massage, and had a charging outlet. - In the midst of the storm, I was still on time to check in at the airport, so I gave it 5 stars.

Since there were many buses going on, I took a bus one hour early because the driver coordinated with me and he said that he can pick me up one hour early. It was confusing, but at the end, I reached safe. Overall, the bus was good, and the driver was helpful

Helpful staff. I had to change my departure date twice, once three hours before my scheduled departure. There was no problem with the operator. The driver came and picked me up. The trip was pleasant in a well-maintained coach. Upon arrival, the staff asked if everything was okay and if I had made it to the hotel. I'm returning.

The bus runs smoothly, good service, enthusiastic staff

We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.

Picked me on the dot at my hotel in Hanoi. Helped to load my suitcase into the trunk area. Extremely comfortable seating chair with the massager being the star. Was very relaxing to have it. Stopped for a couple of loo and snack breaks. Very good coordination from Ms Trang at Cuong Phat Limousine. Sent me the details via WhatsApp yesterday itself with the Driver and Vehicle details. Will highly recommend their service to all 👍👍👍

⭐ 4.5/5 Thanks to the Vexere app, I had a pretty good trip with HK Buslines. The bus was luxurious with a private cabin for each passenger, and the staff were friendly and attentive. Vexere’s hotline worked efficiently and showed responsibility toward customers. Cons: -0.5 star because the booking process on the app is too quick, making it easy to select the wrong step and impossible to go back, which could result in service cancellation. -0.5 star because drop-off is only at the company’s representative office, not at my home :) Pros: The bus departed and arrived on time. Pick-up was exactly at the registered location. Professional and helpful staff. Overall, I rate 4.5 stars for both the Vexere app and HK Buslines. I hope the app and the company will continue to improve to provide even more convenience for passengers. Best (Nhờ có app Vexere mà mình được trải nghiệm chuyến đi bằng ô tô của HK Buslines khá ổn. Xe sang trọng, mỗi người một cabin riêng, nhân viên phục vụ nhiệt tình. Hotline của Vexere làm việc hiệu quả, có trách nhiệm với khách hàng. Điểm trừ: -0.5 sao vì thời gian thao tác trên app quá nhanh, dễ chọn nhầm bước và không thể quay lại chỉnh, dẫn tới nguy cơ bị hủy dịch vụ. -0.5 sao vì khi trả khách, hãng chỉ trả tại văn phòng đại diện chứ không trả tại nhà riêng. Điểm cộng: Xe xuất bến và đến nơi đúng giờ. Đón khách tại đúng địa điểm đã đăng ký. Nhân viên chuyên nghiệp, nhiệt tình. Tổng thể, mình đánh giá 4.5 sao cho cả app Vexere và HK Busline. Hy vọng app và hãng sẽ ngày càng phát triển để mang lại trải nghiệm thuận tiện hơn nữa cho hành khách. Trân trọng)

Very convenient and comfortable, punctual. Friendly and enthusiastic driver.

This was the first time I drove a long distance but felt like a short one, the car drove as smooth as a Samsung and the seat was like a cool, air-conditioned bed. Initially, the car had a problem and the driver reported being late, but he handled it and came to pick us up as scheduled on the system. The driver, Van Si, was so funny and enthusiastic that despite the wind and rain, he transported us safely to our destination. 5⭐️ for driver Van Si and the garage. Next time, I hope to have the chance to meet you again.

Amazing service. We had to change our plans last minute because the cruise ships had to cancel in Halong Bay (weather). Ninh Binh Travel call centre were great at reorganising our travel. They responded so quickly and kept me updated directly through WhatsApp. It gave us such great confidence when you could directly contact someone and they reply within minutes. Thank you.

After traveling across Vietnam and trying many bus services, I've become accustomed to chaos—speeding, constant honking, and stressful rides. So this trip from Ninh Binh to Ha Long was a very pleasant surprise. The driver was calm, drove safely, didn't speed, and avoided unnecessary honking. The ride felt smooth and controlled the entire way. What impressed me even more was the service: the driver picked up my family directly from our hotel and kindly offered to drop us off at our hotel in Ha Long, saving us extra time and hassle. A truly comfortable trip for the whole family. I'm glad I chose this service and can confidently recommend it. A major plus was the service: the driver picked my family up right from the hotel and even proactively offered to take us to the correct hotel in Ha Long, saving us time and avoiding any inconvenience. It was a very comfortable trip for the whole family. I am very satisfied and would definitely recommend this service again.

They wrote a message to know where the hotel was to pick up us. The bus was nice, we stopped once

Sleeper buses offer a comfortable and convenient travel experience, especially suitable for long journeys. The spacious and comfortable sleeping berths allow passengers to rest and reduce fatigue compared to regular seated buses. The air conditioning system operates smoothly, and the bus runs quietly with minimal vibration. The buses are equipped with amenities such as blankets, pillows, privacy curtains, phone charging ports, and Wi-Fi, creating a pleasant feeling throughout the journey. The drivers and bus attendants are enthusiastic, courteous, and drive carefully, ensuring passenger safety. Buses depart on time and make convenient stops for meals and restroom breaks. With reasonable fares and good service quality, sleeper buses are a reliable choice for long journeys, especially nighttime trips.