This was my first time booking a bus on a whim and I was very satisfied. The ride was smooth and safe throughout the journey. The driver and assistant were very enthusiastic and helpful. The food at the rest stops they partnered with were also good, delicious, and not overpriced. A positive point, different from other buses with separate cabins, is that they provide toilet paper in the restroom. The only negative point is that the ceiling on the lower cabin is too low, so I kept bumping my head every time I sat down. 😵😵😵

I travelled from ninh binh to danang on the overnight sleeper bus. It was our first experience taking these types of buses and we were nervous. Initially, there was a change in the pick up spot 2 hours before departure which was communicated by email. We got to the correct location at 9 and the bus wasn’t there. We reached out through email and received a prompt response which was very much appreciated. They let us know that the bus was 10-15 mins late. Once the bus arrived the driver came to us personally and helped and the customer service agent also confirmed over email. The bus was clean and the bed was comfortable. The bus driver was very kind and extra attentive knowing that we were tourists. We felt safe throughout the whole journey. The bus driver at the end of the ride guided us to the free shuttle that drops you off at the hotel. I would highly recommend.

The service is very good, the customer service staff is very friendly and enthusiastic, the car runs on the highway so it takes only 4 hours from Vinh to Hanoi, the bumpy car is due to the road everyone.

The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

The car ran extremely smoothly. The service staff was very friendly and enthusiastic in assisting passengers whenever needed. Although the bed position was a bit wrong when I booked through VXR, I still accepted the change.

It is very difficult for foreigners to understand the location of the bus terminal and where the buses come from. I arrived an hour before the bus departed, but after walking for over an hour they finally called me and found me. The service was normal, but anyway I slept better than in a hotel because I was so comfortable. It would be nice if the horns were less loud. But I enjoyed it so I give it full marks. Thank you very much.

The car arrived on time, the driver and staff were enthusiastic. The car was cool, no smell, the ride was comfortable, there was a toilet and a phone charger. Very ok

The transportation company contacted me proactively, provided clear instructions, and the journey was smooth and comfortable.

Xe sạch sẽ, nhân viên chu đáo nhiệt tình Mình góp ý đổi mền nha 2 người đắp mền đó lạnh quá ngủ không được shop ạ

The car runs on time, the service staff is enthusiastic and friendly, and returns at the right place