Pick up on time. Friendly driver. Enthusiastic support. Pick up and drop off at your door. Will continue to support when needed.

For the price this is a great choice.

Way from Ninh Bình to Ha Noi was much better than other one with a company, their name I don’t want to say. No bus change, no driver changes, a company member wrote me himself (instead me running in Hanoi streets and asking local people “can you call the driver …?”. Don’t forget to pay additional money for extra service like pick up and drop off when you want. Get ready to change bus to a car in the end point of the bus. Just take your bags and seat to a car. It’s simple. And I’m appreciate a speed of bus. I’m not sure I’d it legal or not, but 100km/h is much better than 80. Thanks for your attention and sorry for my bad English (your Russian is not better I’m sure). Good luck!

Great service. Ontime, good driving, van was as pictured. Travel in comfort. I am not short with long legs and I was still quite comfortable. Massage seats were a great surprise. When arriving at the pick up spot, the staff quickly check in and provide the license plate number and confirm time of departure. This helps us foreigners to make sure we get on the right van. Also very great drivers. Very helpful to me when I didn't know where to be or which stop to get off at.

It’s clean and just like new one. Travelled from Hue to Hanoi with VIP cabin. The price is totally reasonable! It’s very comfortable and you can totally lay down to sleep. I think they are better than other companies. The company also offered the free shuttle bus service from the hotel to the bus station!!!! The only thing is that the communication for the shuttle bus service can be more effective. E.g. From the app it said pick up should be around 6, then updated pick up info (pick up at 730) from company via email at 720. At last, the shuttle came at 8. It’s a little scary and worry for those who had no experience with it. *May be it’s better to go to there company’s bus station to manage all the booking! The staffs are always helpful too!!!

The driver is punctual. The bus is comfortable and we arrived 15 minutes early. The driver was a little abrupt in his driving but overall it was very good.

I left my backpack at the pick-up station and the bus operators in Hanoi and Ninh Binh helped me find my luggage. The service attitude was extremely good, professional and dedicated to customers. Thank you Hoa Lu bus team.

Overall, the trip was nice. The driver contacted us 30 mins before he arrived at the homestay. He was a few minutes late but it’s okay. Then he drove around other homestay to pick other passengers. Then he dropped us at the office, where we all had to get out and transfer to 12 seats limousine. After 2hrs45mins, we reached our destination. It would be nice if the driver gave us more info so we have some kinda clue of what’s going on.

The car is so beautiful, the garage service is so good. Must rate 10*

I rarely leave reviews, but while choosing a bus company on Vexere, I noticed a pattern: no matter which operator you check, most reviews are negative. It made me realize that people usually only leave feedback when something goes wrong — and when everything goes well, they just stay silent. I think that needs to change. My experience on this trip was excellent. The bus was new, with comfortable leather massage seats (that actually worked!), USB chargers, and bottled water. The driver was friendly, arrived on time, and drove safely. About an hour before departure, I received a WhatsApp message confirming my pickup point, which was very helpful. There were only three passengers on board to Ninh Binh, and the ride was peaceful with quiet background music. Overall, a 5-star experience — I highly recommend this company.

Drivers, please do not use the word “MOTHER” in your sentences! Sometimes the speaker just says it out of habit, but in fact, adding that word in the sentence makes people like us women feel offended. Because the Bus Company asked for a review, we gave a good review, and would like to propose our wish to make the Bus Company CIVILIZED, POLITE, AND HAPPY for everyone. Thank you for everything! Wish you good development.

The car arrived on time, the driver and staff were enthusiastic. The car was cool, no smell, the ride was comfortable, there was a toilet and a phone charger. Very ok