Normally, the Van Minh bus service is great. Today, however, it wasn't so good. My phone charger wasn't working, and the battery kept draining. I tried three different devices and they all had the same problem, so the issue must be with the power outlet, not the bus itself. The bus was running on time.

I travelled from ninh binh to danang on the overnight sleeper bus. It was our first experience taking these types of buses and we were nervous. Initially, there was a change in the pick up spot 2 hours before departure which was communicated by email. We got to the correct location at 9 and the bus wasn’t there. We reached out through email and received a prompt response which was very much appreciated. They let us know that the bus was 10-15 mins late. Once the bus arrived the driver came to us personally and helped and the customer service agent also confirmed over email. The bus was clean and the bed was comfortable. The bus driver was very kind and extra attentive knowing that we were tourists. We felt safe throughout the whole journey. The bus driver at the end of the ride guided us to the free shuttle that drops you off at the hotel. I would highly recommend.

Shuttle buses within Hanoi/Vinh should add more pick-up/drop-off location options on the Vexere APP. I was the one who called to request additional information when booking tickets in Vinh city. Wishing Sao Nghe will always be the number 1 choice of Nghe people when returning to visit their hometown! China Yen

The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

At first, the car reported a surcharge and I was a bit worried, but then I was changed to a VIP car. The seats were very spacious and comfortable, and the service was quite good.

My first experience was even better than I expected. I thought it wouldn't be as comfortable as a sleeper bus, but I was wrong. The massage seats hugged my body, and the massage modes were just like a massage chair at home. The driver was safe and careful, so even though I was sitting in the back, I didn't feel any motion sickness. It was truly a wonderful trip, and I promise myself I'll be a regular customer of this bus company for future trips.

The car runs on time, clean and private. Will book again.

The service is very good, the customer service staff is very friendly and enthusiastic, the car runs on the highway so it takes only 4 hours from Vinh to Hanoi, the bumpy car is due to the road everyone.

The bus is on time. Good customer service. Spacious and comfortable bed. Full amenities on the bus, and tickets are also available at a discount. 10 points

The bus company is friendly, enthusiastic, and leaves on time. Modern and clean facilities. However, we have to transfer twice so it takes a little more time.

Lie on the correct bed set on the app. Run on time. Good car service quality. Going on holidays requires extra money compared to the price of goca

The bus staff is enthusiastic and keeps the customers' dropped items to return them.

The car is comfortable, clean, trustful and will use the garage service next time