My first impression is that the bus company is professional. I went from Hue to Hanoi. The bus cabin is clean, the blankets are fragrant, and the toilet is also clean. The bus runs smoothly, and every time it stops at a station, they spray the cabins to reduce the smell. There is a place to charge your phone and headphones. However, when the bus reached Ninh Binh, the bus staff asked me to move to the lower floor for someone else to lie down. I was fine with it, no problem. The bus staff also forgot to wake me up when I returned to Hanoi, because they thought there was no one else on the bus :)) Overall experience is okay, more expensive but quite clean and comfortable, mostly Western guests, few Vietnamese guests

The car ran extremely smoothly. The service staff was very friendly and enthusiastic in assisting passengers whenever needed. Although the bed position was a bit wrong when I booked through VXR, I still accepted the change.

Super good. There is a food counter in the waiting room. The car is on time, good service. The car is new and clean.