The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

My first experience was even better than I expected. I thought it wouldn't be as comfortable as a sleeper bus, but I was wrong. The massage seats hugged my body, and the massage modes were just like a massage chair at home. The driver was safe and careful, so even though I was sitting in the back, I didn't feel any motion sickness. It was truly a wonderful trip, and I promise myself I'll be a regular customer of this bus company for future trips.

I went with a small child from check in to boarding the bus. The staff was very enthusiastic and friendly.