Higly recommended! They contacted me via WhatsApp in english for the details of the trip (license plate of car, meeting point etc.)

As soon as I got on the car, I was quite satisfied because the car did not have the usual bad smell like other cars. Before picking up, the driver called to schedule a time in advance, so it was very convenient for me to arrange my work. The car was on time. I get carsick but I was quite comfortable on this trip. The driver was extremely cute. Hung Thinh Phat will be my first choice every time I travel from Hue - Da Nang - Hue.

The bus was punctual, fast, and very safe. It felt like a family ride, so it was quite convenient. However, customer service needs a slight improvement; no one contacted customers to confirm the pick-up time or anything like that. Without prior preparation, wouldn't it be very rushed or lead to unexpected problems?

Easy communication, double confirmation and information via Whatsapp. Available to book spontaneously and it was clear where we were supposed to be picked up / dropped off and at what times exactly. Even though the driver had a different drop off location for us, we were able to go to our preferred one.

Very prompt update via WhatsApp and even late in the evening, they are responsive via WhatsApp. This is my first time using the app and this operator, and I’m pleased with the prompt service. Drove safely and helped me to arrive at my hotel in Hue, even though I didn’t indicate at the point of booking and the driver asked me where I was headed. I’m very appreciative that they could pick me up at my preferred location unlike other operators. I’ve decided to use them again for my return trip back to Da Nang.