Excellent service, very comfortable seat, safe driving, on schedule.

This was the first time I drove a long distance but felt like a short one, the car drove as smooth as a Samsung and the seat was like a cool, air-conditioned bed. Initially, the car had a problem and the driver reported being late, but he handled it and came to pick us up as scheduled on the system. The driver, Van Si, was so funny and enthusiastic that despite the wind and rain, he transported us safely to our destination. 5⭐️ for driver Van Si and the garage. Next time, I hope to have the chance to meet you again.

- It was stormy but the driver still drove on time. Safe, secure. The car ran smoothly. - The bus company was enthusiastic and dedicated. They supported me with changing the trip for free. The bus company waived the excess baggage fee. The staff was enthusiastic and friendly. - I quite liked the driver. Safe driving. Thoughtful, friendly, enthusiastic. - The car was comfortable, had massage, and had a charging outlet. - In the midst of the storm, I was still on time to check in at the airport, so I gave it 5 stars.

Thank you☺️ despite all the language barriers and 20+ random taxi drivers trying to impersonate Vexere services and take me somewhere while i was waiting for my shuttle, i was still able to make it from China border to Ha Long with Vexere again🎉

We traveled from Ha Long to Hanoi by a comfortable bus, and the experience truly exceeded our expectations. The bus was very comfortable: soft seats, a clean interior, and a pleasant atmosphere throughout the journey. A big plus was that each passenger had access to a personal phone charger, which made the trip even more convenient. We also want to highlight the excellent service: we were picked up directly from our hotel and dropped off exactly at the address we requested. Everything was well-organized, punctual, and very comfortable. A great experience — we highly recommend it! A fantastic experience — highly recommended!

I am very satisfied with this service. Safe, pleasant, and punctual.

I waited at the pick-up point indicated in the email, but it was a different location. The operator went out of his way to pick me up on foot. I was really touched by this action and they remained very friendly afterwards. I think this is a very reliable bus operator.

We booked a transfer from Halong to Hanoi, and the carrier exceeded our expectations. From the start, communication was outstanding — they contacted us right away and gave us very detailed information about the pickup, timing, and what to expect. The support team really stood out. They were polite and genuinely invested in making sure we arrived on time, which mattered a lot since we were heading to the airport. The driver was also fantastic: punctual, professional, and he even sent us live tracking while he was on his way to pick us up, so we knew exactly where he was. The ride itself was very comfortable, and I was pleasantly surprised by the massage chairs in the limousine — a detail I didn't expect and really enjoyed. Overall, everything went perfectly: punctual, well organized, and stress-free. I would happily recommend this carrier to anyone traveling between Halong and Hanoi.