The ride was enjoyable. The driver was kind and drove safely. We left an hour later than scheduled. He first messaged to say he was going to be 30 minutes late. Then he was an additional 30 minutes late.

The driver for this trip was very nice!

The bus is a standard model, so it isn't the newest, but all the services are excellent. Two drivers take turns driving, ensuring safety. The manager is friendly, and the three staff members take good care of foreign passengers. It has air conditioning and USB charging, and the bus stops frequently at rest areas. The restroom fee is 3,000 VND. There is a variety of snacks available. You just need to wait inside the bus terminal for departure, but due to delays, the journey takes about 9 hours. I am satisfied with the 480,000 VND bus.

I left my camera on the seat on the bus from Yen Tu to Hanoi. I only realized it three hours after getting off the bus and called the driver in a panic. Luckily, the bus company staff were very helpful. Many thanks and best wishes to the Tùng Tuấn bus company staff for good health and safe travels!

We traveled from Ha Long to Hanoi by a comfortable bus, and the experience truly exceeded our expectations. The bus was very comfortable: soft seats, a clean interior, and a pleasant atmosphere throughout the journey. A big plus was that each passenger had access to a personal phone charger, which made the trip even more convenient. We also want to highlight the excellent service: we were picked up directly from our hotel and dropped off exactly at the address we requested. Everything was well-organized, punctual, and very comfortable. A great experience — we highly recommend it! A fantastic experience — highly recommended!

Good service attitude, comfortable seats

This was the first time I drove a long distance but felt like a short one, the car drove as smooth as a Samsung and the seat was like a cool, air-conditioned bed. Initially, the car had a problem and the driver reported being late, but he handled it and came to pick us up as scheduled on the system. The driver, Van Si, was so funny and enthusiastic that despite the wind and rain, he transported us safely to our destination. 5⭐️ for driver Van Si and the garage. Next time, I hope to have the chance to meet you again.

Great experience, best limousine so far. The only suggestion is to have some be quiet policy, like Vin bus for example. There was one woman who didn't stop yapping loudly either on her phone or with the driver. Driver was respectful. Other passengers, even small kids were very considerate as well. I'm going back to Hanoi in a few days, we will see if I was just lucky or the limousine and the service are always great. For now, definitely recommend

The driver was very friendly.

When you book a car, the driver will call to reschedule with you, about 15-20 minutes earlier. Whoever gets in the car first gets to choose the seat first, I got a shared car so I just accepted =)). The car is new, clean, and has comfortable seats for medium-sized people (it's a bit cumbersome if you're eight people). Hmm, the car is new, the air conditioning is cold, so if you can't stand the cold, remember to use a thick blanket to keep warm. The driver drove quite smoothly, but every time he talked on the phone it was quite loud, causing me to wake up in the fog about 2-3 times during the trip but still slept well (luckily I'm fat so I easily wake up and fall asleep). The garage should install a curtain or plastic screen to separate the passenger from the driver, with shelters for both sides. In general, I am very sympathetic to this bus company, so if I go anywhere in Ha Long, I still choose to return to this bus company.

The driver was very attentive and considerate of my needs. He picked me up on time, even though I arrived a little later than expected. I am very grateful to the driver and customer service for their great support.

I waited at the pick-up point indicated in the email, but it was a different location. The operator went out of his way to pick me up on foot. I was really touched by this action and they remained very friendly afterwards. I think this is a very reliable bus operator.

I was very impressed with the car driver (the limousine picked up passengers in Long Bien and then divided the passengers into different cars to take them back to the hotel). The car driver who took me back to the hotel was very good. He pointed out and guided the famous places and dishes in Hanoi. I noticed that when he dropped off passengers, he always got out of the car and opened the car door for the passengers (small). details but demonstrates very good service attitude). My mother really likes this driver because he shares with her very impressive life perspectives. I didn't ask for his name, I just knew he was in Ninh Binh. I hope to have you drive again next time and have more trips so that more people know you.

This was my first time traveling by limousine from Hanoi to Thai Nguyen (round trip), and I was pleasantly surprised by how much better it was compared to other companies I've used in Viet Tri, Lang Son, Hai Phong, or Quang Ninh. The schedule was punctual, the price was reasonable, and the driver was very comfortable. Even when I requested a change to the return time, they were still very attentive. The car had massage seats, wireless phone charging, and complimentary drinks. The only thing missing was face towels, otherwise it would have been perfect.

It was a great and convenient mobility experience from Hai Phong to Ha Long. The car gave me a "Door to Door" service as I booked through Vexere app. The car was clean and the driver was kind. I would definitely consider use this car when I get back to Hai Phong again. Thank you for the good service!

Very convenient and comfortable, punctual. Friendly and enthusiastic driver.

If I could give this transfer service 10 stars, I would. My husband and I recently used their service for a transfer from Noi Bai Airport (Hanoi) to Halong Bay, and I am writing this review not just because the service was good, but because they were absolute heroes. Our flight was severely delayed, and despite our best efforts to communicate, we arrived at the airport over two hours late. We were stressed, exhausted, and fully expected to have missed our pre-booked transfer, potentially jeopardizing our entire Halong Bay cruise the next day. To our utter amazement, our driver was still there, patiently waiting for us. He calmly helped us with our luggage and got us into a very comfortable, clean, and air-conditioned vehicle. The journey itself was smooth and safe. But what truly sets this company apart is their incredible customer service and understanding. They went the extra mile (quite literally!) to ensure our vacation wasn't ruined. Highly, highly recommended!

Everything was good. The driver was polite and punctual. Driving was safe, and the pick up and drop off points were clear and in accordance with arrangements

The bus runs smoothly, good service, enthusiastic staff

Super enthusiastic driver, very comfortable car.

The arrangement to change pick-up place and car & driver’s information was appropriate and make me feel easiness.

Picked me on the dot at my hotel in Hanoi. Helped to load my suitcase into the trunk area. Extremely comfortable seating chair with the massager being the star. Was very relaxing to have it. Stopped for a couple of loo and snack breaks. Very good coordination from Ms Trang at Cuong Phat Limousine. Sent me the details via WhatsApp yesterday itself with the Driver and Vehicle details. Will highly recommend their service to all 👍👍👍

The driver was fantastic and helpful.I don't speak a word of Vietnamese,but he didn't let me feel bad about it.On the contrary,he was always very kind and helpful,even dropping me off right in front of the place I needed to go,which was a few kilometers away from the nearest drop-off point I had reserved.I'm 1.90 tall,and i was very comfortable during the 4-hour trip.All the other passengers were also polite and respectful,I was the only foreigner.It was a pleasure traveling with you,and I will definitely do it again.GRAZIE 🙏

It was really nice, good information. The only thing was that we had chosen drop off at the home stay in ta xua, but first when we arrived the driver said he could not go there so we had to take a take for double the pride as the whole trips from hanoi the last bit. Everything else worked really well.

We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.

Super enthusiastic driver, very comfortable car.

Prestigious car, top quality. Next time go and support again

The bus was new, the driver drove smoothly, and we were picked up right at my location in Ha Long. The attendant was easy to contact and called ahead to confirm the booking and pick-up location. If I have the opportunity, I will choose this bus company again.

The us driverand a guide were reliable and helpful. They do their best to solve the trouble. Punctuality is the issue in Vietnam not only this time. Al2ays asked to arrive 30min early fir the customer but yhe departinf time is normally 30min late. Otherwise I am happy.